INTRODUCTION FOR UNDERSTANDING & IMPLEMENTING ISO 9001:2015
Today’s risks are complex. Interconnected supply chains, customer and shareholder expectations, evolving technology and regulatory compliance all need to be managed to achieve the best outcomes which are one of the requirement in the ISO 9001:2015. This makes risk management planning, implementation and communication increasingly necessary skills for all organisations.
Recognizing this, many companies now have dedicated risk management functions. This training is the ideal way for delegates to prepare for the coming challenges with adequate knowledge and confidence and also to keep them up to date with all aspects of risk management practice. This 2-day interactive Understanding & Implementing ISO 9001:2015 training course will give you an in-depth understanding on the changes from ISO 9001:2008 to ISO 9001:2015 Standards and also to learn practical risk management tools and techniques which delegates can use as soon as they get back to their workplace.
COURSE OBJECTIVES
This course will emphasize on preparing participants with the following knowledge:
- Understand the concepts behind the new requirements
- The differences between ISO 9000:2008 and ISO 9001:2015
- The ISO 9001:2015 requirements
- The principles and guidelines of risk management
- The risk assessment process
- The methodologies for preparing the company towards compliance with the requirements
WHO MUST ATTEND
This course is valuable for delegates involved in the planning and implementation of ISO 9001:2015 quality management systems.
METHODOLOGY
- Classroom lecture
- Group workshop
- Case Studies
COURSE CONTENT
Module 1
- The ISO 9001 Review Process
- An overview of the rationale for review and the transition timeline.
- Understanding the New Structure, Terminology and Concepts
- The high level structure of Annex SL; changes in terminology; context of the organization; risk-based approach; scope and applicability; documented information; organizational knowledge; control of externally provided products and services.
- The Foundation of the Standard
- The quality management principles; the PDCA cycle and process approach
- Clause 4: Context of the Organization
- Understanding context; needs and expectations of interested parties; scope of the system; processes of the quality management system
- Clause 5: Leadership
- Leadership and commitment; quality policy; organizational roles; responsibilities and authorities
- Clause 6: Planning for the Quality Management System
- Actions to address risks and opportunities; quality objectives and planning to achieve them; planning of changes
- Clause 7: Support
- Resources; competence; awareness; communication; documented information
- Clause 8: Operation
- Operational planning and control; determination of requirements; design and development; control of externally provided products and services; production and service provision; release of products and services; control of nonconforming process outputs, products and services
- Clause 9: Performance Evaluation
- Monitoring, measurement, analysis and evaluation; internal audit; management review
- Clause 10: Improvement
- Nonconformity and corrective action; continual improvement
- Getting Ready for Successful Transition
- Recommended action plan for success
Module 2
- Introduction of Risk Management
- An overview of risk management
- the fundamentals of Risk Management
- Introduction of ISO 31000
- The relevance and context of ISO 31000
- The structure and purpose of ISO 31000
- The review of ISO 31000
- Identify key aspects and interrelationships of a Risk Management framework
- Building an ISO 31000 risk management framework
- Mandate and commitment
- Design of the framework
- Implementation
- Monitoring and review
- Continual improvement
- The ISO 31000 risk management process
- Communication and consultation
- Context of risk management process
- Risk assessment
- Risk treatment
- Monitoring and review
