INTRODUCTION FOR TL 9000 REVISION 6.0 – PROCESS BASED INTERNAL AUDITING TRAINING
Internal Auditor on TL 9000 – Rev 6.0 training course is to provide students with a knowledge and an appreciation of how to audit management systems in accordance with the guidelines in ISO 19011, for conformity with the requirements of TL 9000 – Requirements & Measurements.
LEARNING OBJECTIVES
To enhance knowledge and skills in the following areas:
- Gain a firm understanding of TL 9000, the ISO 19011 standard and their inter-relationship
- Know and able to audit TL 9000 – 6.0 standards adequacy and compliance in processes.
- Knowledge and an appreciation of how to audit management systems in accordance with the guidelines in ISO 19011, for conformity with the requirements of TL 9000 – Requirements & Measurements.
- Understand process-approach auditing
- Learn audit skills and techniques
- Understand how to plan & conduct internal audits against the requirements of TL9000
- Overview of the roles and responsibilities of functioning as part of an audit team.
- Feel confident about audit report writing
TRAINING METHODOLOGY
- Lectures based on TL9000 Standards and Documents
- Group discussions and presentations
- Pre Test / Post Test Assessment
- Training Evaluation to establish learning outcome
- Selected video clips
WHO SHOULD ATTEND
- Anyone who is involved in the development, implementation and management of TL 9000 – now also called Information communication Technology standard (ICT).
- Management team, Internal auditors, QMS Team, IT team.
COURSE CONTENTS
Day 1 – 9.00am to 5.00pm
- Pre Test – Participant’s Knowledge Assessment in Auditing
- Overview of TL 9000 – Requirements and Measurement Handbook Rev 6.0
- TL9000-6.0: Process Based Audits
- Customer Focus
- Leadership
- Engagement of People
- Process Approach
- Continuous Improvement
- Evidence-Based Decision Making
- Relationship Management
- TL9000-6.0: Process Audit Approach
- Understand audit scope with respect to product category (hardware, software, services)
- How to apply the life cycle model concept in auditing
- How to relate TL9000 requirements to different audit situations
- The process approach to auditing
- Determine classification of audit finding for nonconformities
- Customer Focus Audit
- Understand the needs of existing and future customers
- Align organizational objectives with customer needs and expectations
- Meet customer requirements
- Measure customer satisfaction
- Manage customer relationships
- Aim to exceed customer expectations
- Learn more about the customer experience and customer satisfaction
- Policy guidelines
- Prepare audit checklist
- Engagement of People
- Ensure that people’s abilities are used and valued
- Make people accountable
- Enable participation in continual improvement
- Evaluate individual performance
- Enable learning and knowledge sharing
- Enable open discussion of problems and constraints
- Learn more about employee involvement
- Policy guidelines
- Prepare audit checklist
- Process Approach
- Manage activities as processes
- Measure the capability of activities
- Identify linkages between activities
- Prioritize improvement opportunities
- Deploy resources effectively
- Learn more about a process view of work and see process analysis tools
- Policy guidelines
- Prepare audit checklist
- Continuous Improvement
- Improve organizational performance and capabilities
- Align improvement activities
- Empower people to make improvements
- Measure improvement consistently
- Celebrate improvements
- Learn more about approaches to continual improvement
- Policy guidelines
- Prepare audit checklist
- Evidence-Based Decision Making
- Ensure the accessibility of accurate and reliable data
- Use appropriate methods to analyze data
- Make decisions based on analysis
- Balance data analysis with practical experience
- See tools for decision making
- Policy guidelines
- Prepare audit checklist
- Relationship Management
- Identify and select suppliers to manage costs, optimize resources, and create value
- Establish relationships considering both the short and long term
- Share expertise, resources, information, and plans with partners
- Collaborate on improvement and development activities
- Recognize supplier successes
- Learn more about supplier quality and see resources related to managing the supply chain
- Policy guidelines
- Prepare audit checklist
- Risk and Hazard Assessments
- Aspects and Impacts
- Prevention
- Substitute
- Controls
- PPEs
- System Audit
- Risk Assessment
- Control
- Communication
- Performance review and continuous improvement
Day 2 – 9.00am to 5.00pm
- Management of Audit Programs
- Overall effect of TL 9000 on the manufacturing industry
- The different types of internal audits and phases of planning required under TL 9000.
- Refining auditing techniques
- Audit planning and preparation
- Performing process-based audits
- Recording and evaluation of findings
- Analyzing audit results
- Generating and submitting reports
- Audit reporting and follow-up
- Initiating follow up procedures and corrective action programs
- Internal Auditing Flow and Procedure on all elements of TL9000
- TL 9000 Standards – Policy and Procedure
- Audit methodology: Compliance – TL9000 Policy
- Audit areas – Internal supply chain stream
- Audit Master checklist elements – Focus on TL9000 clauses.
- Audit Master checklist preparations
- Audit process as per checklist – TL9000 standards
- Risk assessments management
- Audit Flow:
- Process
- Management System
- Risk Management
- TL9000 Hazards: Impact and aspects
- TL9000 risks assessment
- Risk Register preparation and management
- Importance of legal implications: Compliance criteria
- TL9000 Audit methodology: Internal Auditing Flow and Procedure on all clauses
- Policy and procedure
- Audit methodology
- Audit areas.
- Audit Master checklist elements.
- Audit Master checklist preparations
- Audit process as per checklist and TL9000 standards
- Risk assessments
- Findings
- Reporting
- Documentation
- Live Audits in assigned groups
- Conduct live audits – 45 mins
- Opening meeting
- Audit team and Auditees
- TL900 Policy and Procedure
- Audit Checklist Questionnaires
- Compliance Interview – Auditor and Auditee
- Findings – NCRs
- Closing – Action Plans
- What are the current existing gaps in TL900 compliance?
- Prepare a checklist of all non-compliance as per audit findings
- Develop a roadmap of all activities planned for the next 3 months
- Share your activities list with audit team.
- Trainer provides constructive feedback for improvement.
- TL900 – Benchmarking activities
- Best practices
- Video shows.
- Conclusion
- Training Summary
- Post Test – Knowledge Assessment
- Training Evaluation – Level 3
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