INTRODUCTION OF SUPPLY CHAIN MANAGEMENT AND NEGOTIATION 

An organization performance relies on the efficiency of the supply of information and material. For supply chain operating system to be in optimum level, the key principle of supply chain together with proper strategies in place to ensure compliances is important.  Part of supply chain success relied on the effectiveness of the system in place and ability to persuade all stakeholder, internal and external to agreed to all procedures and policy put in place.

This program objectives are to deliver knowledges on supply chain system and the effective method to conduct negotiation in order ensure every stakeholders in the supply chain process carry out all agreed procedures as per agreed.

COURSE OBJECTIVES

By the end of the 12 hours program, the learning curve achieve will enable the participants of the program to achieve the following:-

• UNDERSTAND the right process for supplier management
• IDENTIFY the type of strategy to be use in supply chain
• DEVELOP plan to bring value to supplier for a co operative relationship in order to meet key supply chain objective
• UNDERSTAND the key principle of supply chain and type of strategies to deploy
• DEVELOP strategies to overcome and bring positive change from stakeholders to improve supply chain performances
• UNDERSTAND the strategies for handling and carrying out negotiation

WHO MUST ATTEND

• This training program is highly recommended for all involved in supply chain activities such as procurement, logistics, warehouse, production and planning. Employees who wish to develop understanding in supply chain and how to handle negotiation is also encouraged to attend.

METHODOLOGY

This training will involve the following area to enhance learning:

• Power point presentation
• Case studies & Brain storming session
• Discussion on subject of learning
• Facilitating by trainer to enhance understanding of subject matter

COURSE CONTENT

Module 1 – Total Supply Chain Management

• Definition of Supply Chain
• Fundamental of Supply Chain
• Supply chain operation reference model (SCOR)
• Concept and building block of TSCM
• Key toward having a Qualifiers and Winning attributes
• Supply chain model
• Element of Supply Chain Strategies
• Controllable and Trade off strategies
• Supply chain Integrating strategies
• Demand Chain Management (DCM)
• Discussion case study

Module 2 – Techniques to Overcome challenges in Supply Chain

• Crisis Management
• Leveraging Strategy
• Pre empting strategies
• Tactical strategies to overcome short term challenges
• Supply chain audit system

Module 3 – Supplier Relationship and Performance Management

• Supplier Risk Management Cycle
• Supplier Management strategies
• 2^nd and 3^rd tiers suppliers’ strategies
• Supplier Performance Index
• Supplier Quality Index
• Supplier Key KPIs
• Discussion case study

Module 4 – Developing Negotiation Strategies

• Distributive negotiation
• Integrative negotiation
• Negotiation strategies
• Negotiator Profiles
• Negotiator Body language
• Which negotiation model to use

Module 5 –  Negotiation Principles

• Key principles for successful negotiation
• Ethical negotiation requirement
• Developing Alternatives
• Case study on Alternatives

Module 6 – Influencing Techniques to win negotiation

• Control versus Cognitive Influence
• Developing positive messages
• 3R
• Case study on building influences

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