STRATEGIC SOLUTIONS: MASTERING PROBLEM SOLVING & DECISION MAKING

INTRODUCTION FOR STRATEGIC SOLUTIONS: MASTERING PROBLEM SOLVING & DECISION MAKING

This 2-day workshop is designed to enhance problem-solving and decision-making skills. This hands-on program targets professionals across all fields who seek to improve their capacity to tackle challenges effectively and make informed choices.

Day 1 focuses on understanding the core elements of problem-solving. Participants will engage in interactive exercises to identify problems, analyze root causes, and explore creative solutions and brainstorming techniques. Emphasis will be placed on critical thinking and collaboration to ensure diverse perspectives are included.

Day 2 delves into decision-making processes. Attendees will learn to evaluate options, assess risks, and utilize decision-making frameworks like SWOT analysis and the Decision Matrix. Real-world case studies will illustrate effective implementation strategies, making theoretical concepts actionable.

Throughout the workshop, participants will collaborate in small groups, encouraging networking and the sharing of insights. By the end of the program, attendees will leave equipped with practical tools and strategies to approach problems and decisions with confidence and clarity, significantly enhancing their professional effectiveness.

LEARNING OBJECTIVE

The objectives of this workshop are to:

• Enhance Problem Solving and Analytical Skills: Equip participants with tools to analyze problems critically and identify their root causes.
• Enhance Decision Making – Introduce various models that facilitate informed decision-making.
• Foster Creativity: Encourage innovative thinking to generate diverse solutions.
• Improve Team Collaboration: Provide strategies to enhance teamwork in tackling complex issues.
• Apply Concepts Practically: Utilize case studies and real-life scenarios to solidify learning and application.

LEARNING OUTCOMES

Upon completion of the course, participants will achieve the following learning outcomes.

1. Enhanced Problem-Solving Skills.
2. Critical Thinking and Analytical Skills.
3. Creative Thinking Techniques.
4. Understanding of the Decision-Making Frameworks.
5. Conflict Resolution Skills.
6. Confidence in Decision-Making.
7. Skills in Developing Actionable Strategies.
8. Ability to utilize processes and tools, such as cost-benefit analysis and decision matrices, to guide their choices strategically.

WHO SHOULD ATTEND

This workshop is targeted to:

1. Managers
2. Team Leaders
3. Project Managers
4. Business Analysts
5. executives, team leaders,
6. HR Professionals
7. Professionals in Transition
8. Cross-Functional Teams

Overall, this course caters to professionals at various career levels who want to deepen their understanding of problem-solving and decision-making processes to enhance their effectiveness in their respective roles.

COURSE CONTENT

Day 1

Section 1: Introduction to Problem Solving & Decision Making

• Definition of Problem Solving
• Definition of Decision Making

Section 2: The Problem-Solving Framework

• Overview and elements of Problem-Solving Framework
• Common Challenges in Problem Solving

Section 3: The Decision-Making Framework

• Overview and elements of Decision-Making Framework
• Common Pitfalls in Decision Making

Section 4: Problem Identification & Analysis

• Steps in Problem Identification
• Identifying Symptoms vs. Root Cause
• Root Cause Analysis and Techniques
• Involving Stakeholders in Problem Identification
• Crafting a Clear Problem Statement
• Common Pitfalls in Problem Identification

Section 5: Generating Alternative Solutions

• Techniques for Generating Solutions
• Common Pitfalls in Generating Solutions

Section 6: Evaluating Alternatives

• Key Criteria in Evaluating Alternatives
• Evaluation Process
• Techniques for Evaluating Alternatives
• Prioritizing Alternatives
• Common Challenges in Evaluating Alternatives

Day 2

Section 7: Implementation of Solutions

• Key Steps in Implementation
• Identifying Roadblocks
• Common Challenges in Implementation

Section 8: Critical Thinking

• What is Critical Thinking?
• Characteristics of a Critical Thinker
• Techniques to Enhance Critical Thinking
• Common Barriers to Critical Thinking

Section 9: Effective Communication

• Importance of Effective Communication in Problem Solving and Decision Making
• The 7 Habits of Highly Effective People (to improve communication and relationship, to assist conflict resolution) – Habit 4: Think Win-Win, Habit 5: Seek First to Understand, Then Be Understood, Habit 6: Synergize
• Active Listening and Listening with Empathy
• The Power of Effective Questioning
• Barriers to Effective Communication

Section 10: Decision Making in Teams

• Importance of Team Decision Making
• Building a Cohesive Team
• Addressing Conflict in Teams

Section 11: Decision Making Under Pressure

• The Nature of High-Pressure Decision Making
• Challenges of Decision-Making Under Pressure
• Strategies and Tips for Effective High-Pressure Decision Making

Evaluating Decisions Made Under Pressure

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