INTRODUCTION FOR PROBLEM SOLVING & DECISION MAKING
In our daily activities, our work or business operations, problem solving and making decision are inevitable. But we must creatively handle these two tasks if we hope to regularly achieve positive results.
Problem-solving and decision-making play crucial roles in continuous improvement programs in any type and size of organizations. Thus, these processes must be maintained as permanent practice.
Learning techniques and experiencing related scenarios during group activities will help the participants greatly to manage issues in the organization.
LEARNING OBJECTIVE
- Right mind-set for handling problems
- Encouraging and appreciating creativities / brain storming.
- Setting goals in problem solving plans
- Choosing suitable problem solving methodology
- Importance of data collection.
- How to use valid data for decision making
- Decision making based on valid data align with goals.
- Measuring and appreciating improvements and victories.
WHO SHOULD ATTEND
This training is applicable to all level leaders, engineers and administrative staffs.
METHODOLOGY
- Power Point
- Question & Answer
- Workshop
- Role Play
- Brainstorming
COURSE CONTENT
MODULE 1 – DEFINATION OF PROBLEM & STRUCTURE OF PROBLEMS
DAY 1 9.00-10.00am
- Introduction of the course
- Elements of problem
- Understanding nature of problems
MODULE 2 – SETTING RIGHT MINDSET DURING HANDLING PROBLEMS
DAY 1 10.15 – 11.15am (After 15 minutes break)
- Positive and productive mind-set
- Ready to accept new challenges and new ideas
MODULE 3 – GOALS ORIENTATED PLANS & ACTIONS
DAY 1 11.15 -2.30 pm ( Including lunch break)
- Setting goals
- Planning according to goals
- Periodic monitoring action.
MODULE 4 – DATA COLLECTION
DAY 1 2.30-4.30pm ( Including 15 minutes break)
– Importance of valid data
– How to do data collection
– Selecting & Analysing valid data
– Data presentation
– Introduction of 7 QC Tools
MODULE 5 – REVIEW OF THE DAY & CLOSURE
MODULE 6 – PROBLEM SOLVING METHODOLOGIES
DAY 2 9.00- 12.30pm (Including 15 minutes break)
- Introduction of various type of problem solving mythologies and its natures
- 8D
- WHY WHY
- 5W2H
MODULE 7 – DECISION MAKING
DAY 2 1.30-3.00 (After lunch break)
– Logical with data supports
– Measurable & Proven
– Acceptable in terms of cost
– Align with initial goals and company policy.
MODULE 8 – MEASURING & APPRECIATING
DAY 2 3.00-4.30pm (Including 15 minutes break)
– Measuring the improvements of positive outcomes.
– Identify and appreciating developments.
MODULE 9 – Q&A , MOTIVATION AND CLOSURE
DAY 2 4.30-5.00pm
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