INTRODUCTION FOR PEER TO PEER COMMUNICATION
The “Peer to Peer Communication Training Program” is a structured initiative designed to enhance communication skills, foster collaboration, and build a supportive work culture. This program encourages individuals to actively share knowledge, feedback, and experiences to improve their interpersonal interactions. Facilitated by a trained leader or facilitator, the program focuses on learning from peers rather than a top-down approach.
LEARNING OUTCOME
By the end of the program, participants will be able to:
- Discover and understand their communication style.
- Demonstrate effective listening skills.
- Apply appropriate techniques for providing feedback.
- Develop improved methods for conflict resolution.
- Organize team collaboration for peer-to-peer learning.
WHO SHOULD ATTEND
This program is ideal for:
- Team Leaders and Managers who want to build better communication and collaboration within their teams.
- HR Professionals seeking to improve employee engagement through peer-based learning.
- Employees looking to enhance their interpersonal communication skills and become better team players.
- Organizational Change Agents aiming to foster a culture of open communication and continuous learning.
METHODOLOGY
The training will be delivered using a Metaphoric and Learning-By-Doing approach to ensure engagement and practical application. The methodology will include the following key elements:
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Simulation Scenarios: Participants will work through real-life communication scenarios to better understand how to apply peer-to-peer communication strategies in various work situations.
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Active Learning Activities: A combination of group discussions, role-playing, and interactive exercises will be used to encourage collaboration and reflection on key communication skills.
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Video-Based Learning: Participants will watch videos on effective communication and feedback techniques, followed by group discussions to reinforce the concepts learned.
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Reflection and Debriefing: After each activity, participants will be given time to reflect on their learnings and debrief with the group, fostering a deeper understanding of the content.
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Peer Feedback: Each participant will be encouraged to give and receive feedback from peers in a safe and structured manner, developing their ability to provide constructive feedback.
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Counseling Techniques: Basic conflict resolution and counseling techniques will be introduced and practiced, enabling participants to better resolve disputes and improve team dynamics.
COURSE CONTENT
Module 1: Introduction – Peer to Peer Communication
- What is it?
- Benefits in peer to peer communication
- Challenges face in implementing this culture
- Traits to ensure the success of peer to peer communication
Module 2: Communication Style
- Different communication style
- Understanding your communication style
- Identifying the challenges in communicating with others
- Ways to improve in communicating with people with other communication style
Module 3: Active Listening Skill
- The difference between active listening skill with other listening skill
- How to ensure you fully understand the messages – Body and Mind
- Seek to have better understanding by asking questions
- Ways to display empathy listening
Module 4: Peer Feedback and Assessment
- Importance of feedback
- The effective way to begin the feedback session
- Strategies to ensure the other party has an open mind to listen to your feedback
- How to end the feedback session effectively
Module 5: Conflict Resolution Technique
- Causes of conflicts
- Importance in conflict resolution
- Conflict resolution process
- Basic counselling technique to resolve conflict
Module 6: Peer to Peer Learning
- Advantages in peer to peer learning
- What to be aware when implementing peer to peer learning
- How to introduce peer-to-peer learning at your company
- Ideas for consistency
“Unlock new opportunities by joining our training. Sign up now and invest in your future!“
