INTRODUCTION FOR MANAGING PEOPLE OF DIVERSE PERSONALITIES AND INCLUSIVITY IN TODAY’S WORKPLACE
Do you have a diversified workforce in your organization?
What is Diversity? Diversity refers to differences in opinions and thought process, backgrounds- social and economic, academic, and professional backgrounds, political beliefs, religious beliefs, gender differences, age groups, and life experiences etc. of races, communities, people around the world.
With more and more organizations opening offices across the country and around the world, issues pertaining to diversity abound and need to be attended to. Even though businesses have become quite inclusive, it is still a challenge for many employees to overcome the biases they hold for other employees who are different from them.
This hinders the profit flow into the corporate. For more profits to pave their path into the organization, it is imperative for the corporations to hire people who are tolerant, sensitive, and competitive to handle the differences in cultures.
Do you face challenges in dealing with diversity at the workplace? This course on Managing People of Diverse Personalities And Inclusivity In Today’s Workplace by OTC Training And Consultancy will empower you to drive business productivity and profitability.
This will also help people from various backgrounds in your organization view and respect each other’s cultural differences. This will further help them to collaborate and work towards ensuring the success of their organization’s blueprint.
LEARNING OUTCOMES
Upon completion of these Two (2) Days Interactive Workshop, participants should be able to:
- Develop an understanding of diversity, inclusion, and personalities uniqueness and similarities at the workplace
- Understand the cultural frameworks that are different than their own
- Get rid of stereotypes and judgements
- Understand the personalities and characteristics and how they affect the workplace
- Being sensitive in communication
- Management of conflict- at the national and international level
- Effective team building across cultures and nations
- Enhance Interpersonal skills across cultures and nations
- Growth in the credibility of the company
- Increase productivity on complex tasks especially those involving a multi-cultural workforce
WHO SHOULD ATTEND
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HR Professionals
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Team Leaders & Managers
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Business Owners
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Project Managers
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Anyone working in a diverse team environment
COURSE CONTENTS
Day One (1)
MODULE 1 – UNDERSTANDING DIFFERENCES IN WORKPLACE
- Understanding cultures and cultural differences
- Understanding personality style
- Get a know-how of cultural differences
- Get a know-how of personality differences
- How to improve relationships?
MODULE 2- OVERCOMING BARRIERS
- Understanding stereotypes
- Understanding discrimination
- A reality check – Have you really been discriminated against?
- How to discourage discrimination?
- Methods of retribution
- Choosing a course of action
- Understanding Biases
- The negative approach to diversity
- How to Avoid Stereotypes, Discrimination And Biases
MODULE 3: COMMUNICATING EFFECTIVENESS IN A DIVERSE WORKPLACE
- Communicating effectively
- Non-verbal communication
- Signals of Body Language
- How you say it
- Listening vs. hearing
- Asking the right questions
- Understanding challenges in communication
- Altering your personal approach
- Encourage social and workplace changes
- Sensitizing with evaluations and feedback
MODULE 4: MANAGING PEOPLE AND DIVERSITY IN THE WORKPLACE
- Understanding the importance of People and diversity at work
- Pitfalls- How can we avoid them?
- Understand Fairness vs. Equal Treatment
- Understand the nuances of Diversity and Demographics
Day Two (2)
MODULE 5: DIVERSITY- IMPACT ON THE TEAM
- Impact of diversity on team
- Enhanced creativity
- Differing points of view
- Multi skilling
MODULE 6: ENSURING A COOPERATIVE WORKING ENVIRONMENT
- Employment discrimination – Identifying, avoiding and reporting it
- Understand how to keep the workplace free of discrimination and harassment
- Impact on Employee Retention
- Understanding the reasons for employee turnover
- Understanding the concerns of employees involving diversity
- Focusing on strategies to reduce turnover due to diversity issues
MODULE 7: IMPROVING CORPORATE CULTURE AND IMPLEMENTING DIVERSITY
- What is corporate culture?
- How to improve corporate culture?
- Improve management awareness on workforce diversity issues
MODULE 8: DEALING WITH COMPLAINT
- Understand when to make and record a complaint
- Process and Authorities for making a complaint
- Identifying appropriate actions
- Understand what to do if you are involved in the complaint
- Selecting your response
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