INTRODUCTION FOR MANAGING KPI, KRA AND PERFORMANCE

Performance Management means creating both competence and growth for employees. Effective Performance Management incorporates a series of ongoing assessments, processes, and activities that encourage growth and measure progress in attaining objectives.

Good Performance Management focuses on developing others. This workshop will help the manager manage, monitor, and assess the department and employees’ performance. Managing performance comes with greater responsibility for the work output and progress of others. Following the process will help you grow the skill to evaluate others.

COURSE OBJECTIVES

At the end of the session, the participants will be able to:

• Utilize performance management systems to raise the performance of individuals and teams
• Devise “SMART” annual performance objectives (e.g., objectives that are specific, measurable, attainable, relevant, and trackable).
• Enhanced their skills in setting clear expectations and objectively measuring individual performance using objectives and competencies as key measures
• Identified and practiced some performance management strategies and techniques to enhance the performance and motivation of under-performing and high-performing team members.
• Practice giving and receiving objective and constructive performance feedback with confidence and reduced anxiety.

TARGET GROUP

• This course offers practical KPI, KRA and performance management training for line managers responsible for managing the department’s KPI, KRA and performance.

METHODOLOGY

• Presentation, skill practice, role-play, group discussion

PROGRAM DETAILS

• Duration: 2 Days

COURSE CONTENT

The principles of performance management

• Introduction to Performance Management Framework
• Performance Management Cycle and Purpose of Performance Review
• Measuring performance using KPI and KRA

Fundamental of KPI and KRA

• What is the difference between KPI and KPI
• Benefits and challenges using KPI and KRA
• Key components of effective KPIs and KRAs

The Phases of Performance Management

Phase 1: Performance Planning

• Setting performance standards or measures
• Setting “SMART” Annual Objectives
• Cascading down approved KRA and KPI to department and individuals

Phase 2: Performance Monitoring and Tracking

• Establish performance monitoring and tracking system
• Determine Performance Progress Review Cycle and Process
• Develop KRAs and KPIs Report or Dashboard

Phase 3: Performance Assessment (Individual)

• Roles of Manager and Employee in Performance Review
• Objectively assessing and rating performance
• Managing different performance levels – Star Performer, Mediocre Performance, and Low Performer.

Phase 4: One-to-one performance review meetings

• Preparation for the Annual Performance Review Meeting
• Conducting the Annual Performance Review meetings
• Giving constructive and motivational feedback
• Using questions to help employees review their performance
• Handling challenging situation

Performance and Career Development

• Roles of Manager and Employee in Performance Development Plan
• Analyzing the performance gaps
• Providing appropriate coaching methodology to close the performance gaps
• Identifying horizontal and vertical career development

Managing Poor Performance

• Initiating Performance Improvement Plan (PIP)
• Monitoring and Tracking PIP Progress
• Counseling and coaching toward improvement
• Dismissal due to poor performance

HOW TO ENQUIRY FROM US?

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3. We‘ll promptly reach out to you regarding the training you‘re interested in.