INTRODUCTION FOR ISO 9001:2015 AWARENESS TRAINING
The International Organization for Standardization has officially released the upgraded ISO 9001:2015 Quality Management System version in September 2015. Every 7 years this standard will be upgraded and revised by the TC 176 ISO Technical committee to enhance its relevance and effectiveness. Organizations certified under the outdated 1SO 9001:2008 versions have to quickly migrate to the upgraded version to remain competitive in the business world. Organizations have to conform to this new changes and revision to sustain their accreditation by the certification body.
The ISO 9001 Quality Management System is the world’s most popular quality improvement standard, with over one million certified organizations in 180 countries around the globe. It is the only standard in the 9000 family of standards published by the International Organization for Standardization (ISO) that can be used for the purpose of conformity assessment. ISO 9001 also serves as the basis for many other important sector-specific standards, as well as widely used management system standards such as OHSAS 18001 and ISO 1400.1
The new standard emphasis on the process approach principles and has also included risk –based thinking to ensure preventive and mitigating activities are part of the system to enhance customer satisfaction, continuous improvement and waste reduction. This course provides clear understanding of the new requirements and get ready for certification.
COURSE OBJECTIVES
Upon completion of this program, participants will be able to:
- Provide background knowledge on ISO
- Gain an overview of ISO structure
- Understand the ISO registration process and the key implementation steps
- An interpretation of the ISO 9001: 2015 requirements-Why the Change ?
- ISO9001 Evolution and Series/Context , Understanding the New Structure, Terminology and concepts
- An understanding of the rationale and the foundation of the standard
- Process and Determining process interactions
- Responsibilities of management
- Risk and Opportunity
- Management of resources, knowledge management
- Gather useful tips on handling an audit session
WHO MUST ATTEND
This course is suitable auditors, supervisors, executives and ISO 9001 committee member and management
METHODOLOGY
This is a highly interactive training program, whereby participants are to gain the learning points through classroom lecture, group activity and presentation.
COURSE CONTENT
MODULE 1 – Overview of ISO 9001
- Pre-Assessment
- What is Quality and evolution of Quality Management System
- ISO Revision, Establishment & Function
- Correlation Matrix and cross reference (ISO 9001:2008 Versus ISO 9001:2015)
- Overview of Key Changes
- ISO 9001:2015 and 7 principles
- Internal and External elements –Organizational Issues
- Interested parties requirement, Why this must be addressed
MODULE 2 – Process Approach for QMS
- What is a Process
- Interaction of Processes
- Understanding Organizational Process and Category
- Customer Orientated Process
- Management Orientated Process
- Support Orientated Process
- Class Exercise and Review
MODULE 3 – Risk Based Thinking and Opportunity
- Definition and Why Risk Based thinking
- Risk Assessment Methodology
- Class Exercise/Group Presentation
- Class Activity/Review
MODULE 4 – Terms and Definition in 2015 version
- Requirements and business model
- Review current organizational practices vs 2015 requirements
- Case study on Risk and Opportunity
- Quiz /Class Exercise/Group Presentation
MODULE 5 – Detail Understanding of the requirements –CONTEXT OF THE ORGANIZATION
- Understanding the organization & its content
- Understanding the needs & expectation of interested parties
- Determining the scope of the QMS
- Management System and its processes
- Case study/Review
MODULE 6 – Leadership
- Leadership and its commitment
- Policy
- Organizational Roles, Responsibilities and Authorities
MODULE 7 – Planning
- Actions to address risks and opportunities
- Quality objectives and planning to achieve them
- Planning of Changes
- Quiz/Case study/Review
MODULE 8 – Support
- Resources
- Competence
- Awareness
- Communication
- Documented information
MODULE 9 – Operation
- Operational planning and Control
- Requirements for product and services
- Design and development of product and services
- Control of externally provided processes, products and services.
- Production and service provision
- Release of Product and services
- Control of nonconforming product
- Case study/Video Clip/Review
MODULE 10 – Performance Evaluation
- Monitoring, measurement, analysis and evaluation
- Internal Audit
- Management Review
MODULE 11 – Improvement
- Improvement
- Nonconformity and corrective action
- Continual Improvement
- Review/Question/Answer
