INTRODUCTION FOR HOW TO HANDLE NON PERFORMERS IN THE WORKPLACE

When you lead a team, you manage human beings, which means work performance isn’t always predictable. It is hard to stay competitive in your industry if employees are not performing at their best. Always address poor performance or underperformance early. Or it can start to affect the productivity and morale of co-workers and ultimately, your business.

COURSE OBJECTIVES

On completion of the course, the participants should be able to:

• Handle under performance amongst their subordinates
• Recognize performance problems
•  Deal with performance problems
• Learn the consequences ongoing underperformance
• Comprehend the law compliant way of managing underperformance

WHO SHOULD ATTEND

• Managers who need to manage a team

NUMBER OF PARTICIPANTS

• Maximum 20 pax

DURATION

• 2 days

METHODOLOGY

• Lecture 30%
• Case studies
• Interactive Question and Answers
• Group Discussions

COURSE CONTENTS

The 5 Modules of “Handle Non-Performers In The Workplace” Presentation

Module 1 – Effective Performance Management

• What is performance management
• The performance management cycle
• Consequences of non-performance
• Common types of poor performance issues
• Causes of underperformance

Module 2 – Recognising Performance Problems

• What does underperformance look like?
• What is the difference between misconduct and underperformance?
• Managing poor performance at work: A checklist for managing underperformance

Module 3 – Dealing With A Performance Problem

• Provide a formal opportunity to improve
• Performance improvement conversation
• Tips for handling difficult conversations
• How to conduct a session on improving performance – step by step
• Tips for handling negative responses
• Performance improvement plan (PIP) – the role of superior and employee
• Follow up in PIP

Module 4 – Consequences Of Ongoing Underperformance

• What are the different consequences
• Due process
• Appeals process
• Ways to help an underperforming employee succeed

Module 5 – Legal aspect

• Processes before dismissing an employee for poor performance
• Law on probationers
• Industrial court cases

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