INTRODUCTION FOR HOW TO HANDLE NON PERFORMERS IN THE WORKPLACE
When you lead a team, you manage human beings, which means work performance isn’t always predictable. It is hard to stay competitive in your industry if employees are not performing at their best. Always address poor performance or underperformance early. Or it can start to affect the productivity and morale of co-workers and ultimately, your business.
COURSE OBJECTIVES
On completion of the course, the participants should be able to:
- Handle under performance amongst their subordinates
- Recognize performance problems
- Deal with performance problems
- Learn the consequences ongoing underperformance
- Comprehend the law compliant way of managing underperformance
WHO SHOULD ATTEND
- Managers who need to manage a team
NUMBER OF PARTICIPANTS
- Maximum 20 pax
DURATION
- 2 days
METHODOLOGY
- Lecture 30%
- Case studies
- Interactive Question and Answers
- Group Discussions
COURSE CONTENT
The 5 Modules of “Handle Non-Performers In The Workplace” Presentation
Module 1 – Effective Performance Management
- What is performance management
- The performance management cycle
- Consequences of non-performance
- Common types of poor performance issues
- Causes of underperformance
Module 2 – Recognising Performance Problems
- What does underperformance look like?
- What is the difference between misconduct and underperformance?
- Managing poor performance at work: A checklist for managing underperformance
Module 3 – Dealing With A Performance Problem
- Provide a formal opportunity to improve
- Performance improvement conversation
- Tips for handling difficult conversations
- How to conduct a session on improving performance – step by step
- Tips for handling negative responses
- Performance improvement plan (PIP) – the role of superior and employee
- Follow up in PIP
Module 4 – Consequences Of Ongoing Underperformance
- What are the different consequences
- Due process
- Appeals process
- Ways to help an underperforming employee succeed
Module 5 – Legal aspect
- Processes before dismissing an employee for poor performance
- Law on probationers
- Industrial court cases
