INTRODUCTION FOR HOW TO HANDLE EMPLOYEE GRIEVANCES, DISCIPLINE AND TERMINATION

Employee Grievance means any type of disappointment or unhappiness arising out of factors related to an employee’s job which he thinks is unfair. A grievance can be factual, imaginary or disguised. Grievances, if not identified and redressed, may adversely affect workers, managers, and the organization. This workshop will equip with the skills to manage grievance and discipline in a law compliant way.

COURSE OBJECTIVES

The trainees will be able to :-

• Learn what grievance is and its management
• Understand the importance of discipline and it’s management
• Differentiate between minor misconduct and Gross Misconduct
• Comprehend why grievance and disciplinary procedures are needed
• Assimilate the Disciplinary Process
• Administer Grievance and Disciplinary procedures effectively

WHO SHOULD ATTEND

• Managers and senior executives.

NUMBER OF PARTICIPANTS

• Maximum 20 pax

DURATION

• 2 days

METHODOLOGY

• Lecture 30 %
• Interactive questions and answers
• Group Discussion
• Case studies

COURSE CONTENTS

The 8 Modules of “How To Handle Employee Grievances, Discipline and Termination” Presentation

Module 1 – Grievances

• What is employee grievance
• The 3 types of grievances
• The causes of employee grievance
• Organizational Impacts of grievance
• The role of Manager and HR in employee grievance
• The causes of employee grievance
• How to identify employee grievances
• Grievance procedure best practices for managers
• How should HR respond to grievance
• What are the typical steps in a grievance procedure
• Creating a workplace grievance policy
• Benefits of grievance procedures
• The effective ways of handling employee grievances

Module 2 – Discipline

• What is Discipline
• Principles of Discipline
• The Importance of Discipline
• The Golden Rules Of Absenteeism

Module 3 – Progressive Discipline

• What is progressive discipline
• Why it is called progressive discipline
• How progressive discipline can be effective
• Five steps in the progressive discipline process
• What are the rules of progressive discipline
• Progressive Discipline: Steps for Creating Workplace Policy
• What Is Positive Discipline in the Workplace

Module 4 – Misconduct (Major & Minor Misconduct)

• Definition of misconduct
• Categories of Misconduct
• Types of Misconduct
• Examples of minor and major misconduct
• The Right to Manage
• Misconduct of the Job

Module 5 – Workplace Harassment

• What is workplace harassment
• What constitutes harassment in Malaysia
• Where can workplace harassment occur
• How to determine harassment
• Harassment V non-harassment examples
• How to handle workplace harassment

Module 6 – Disciplinary & Dismissal Overview

• Employee Termination
• The Employment Laws
• Managerial Prerogatives
• Types of Termination
• Termination: Burden of Proof
• The Law on Unfair Dismissal
• Termination of a Probationer
• Termination of a Poor Performers
• The role of organization in Poor Performance
• Increments for Poor Performers
• Frustration of Contract
• Doctrine of Frustration
• Termination for Absenteeism
• Terminating a Fixed Term Contract
• Retrenchment

Module 7 – Terminations

• Termination due to Misconduct
• Proving the Misconduct
• Investigating Misconduct
• Identifying a Misconduct
• Preparation of Show-Cause Letter
• Domestic Inquiry
• Due Inquiry in Dismissal
• Rules of Natural Justice
• Considerations in Disciplinary Action
• Remedy for Dismissal Without Just Cause or Excuse
• SECTION 20, IRA 1967
• Constructive Dismissal
• Unfair Dismissal & Constructive Dismissal

Module 8 – Managing Disciplinary hearing

• Brief Guidelines for Conducting a Proper Inquiry
• Procedure Prior to Inquiry – step by step
• The Domestic Inquiry Proper
  • Sitting arrangement
  • Roles of panel
  • Step by step proceeding
• Notes of Inquiry
• Procedure Subsequent to Inquiry

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