INTRODUCTION FOR HOW TO DEVELOP EFFECTIVE KPI 

Developing Effective KPIs is a skill-building workshop with intensive use of applied theory and comprehensive hand – on exercise by the participants. The program is highly participatory, personalized, and limited to a maximum of twenty people per session.

The idea of KPI simply reflects the notion that some of the aspects of organizational performance requiring improvement or maintenance are more important than others. When a range of these important aspects are selected and a measure has been determined, a set or system of KPI exists.

The focus of KPI, therefore, is either on the aspects of organizational performance that require improvement, or on the aspects that must be kept within a specified level to ensure continued success of the organization.

COURSE OBJECTIVE

The participants will learn:

• The stages of Performance Management Cycle
• The meaning and importance of OKR  & KPI
• How to use OKR to help them achieve their objectives
• The important steps of developing OKR & KPI
• The right way to cascade,improve, implement and evaluate the effectiveness of  OKR & KPI

WHO SHOULD ATTEND

Management staff or anyone interested in knowing how to participate as a productive team member

COURSE METHODOLOGY

• Slide presentation
• Group Discussions
• Simulations exercises
• Problem Solving Exercises
• Interactive questions and answer
• Templates and tools

COURSE CONTENT

Module 1 – Introduction to Performance Management

• What is Performance Management
• The Performance Management Cycle involves Four Stages
• What Are OKRs and KPI
• The framework of OKRs – Company OKRs, Department or team OKRs and Personal OKRs
• Participants’ Activity: Interactive Group Discussion

Module 2 – Objectives and Key Results

Step 1 : Agreeing Upon Performance Objectives

• Agreeing Upon Performance Objectives
• How to write relevant objectives
• Participants’ Activity: Interactive Group Discussion

Step 2 : Agreeing Upon Key Result Areas

• Definition of Key Result Area (KRA)
• What are the questions to ponder before identifying suitable KRAs
• Participants’ Activity: Interactive Group Discussion

Module 3 – Step 3 KPIs and Performance Targets

• Agreeing on KPIs and Performance Targets
• How to set performance /work standards
• What is performance target
• How to determine the right target
• What is target rating
• Participants’ Activity: Hands on exercise

Module 4 – Step 4 Action Plan and How to cascade the OKR

• What is cascading process OKR or a KPI tree
• How to cascade to team members
• What must be included in the action plan
• Participants’ Activity: Hands on exercise