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EIGHT DISCIPLINE (8D) PROBLEM SOLVING METHODOLOGY

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INTRODUCTION FOR EIGHT DISCIPLINE (8D) PROBLEM SOLVING METHODOLOGY

Whenever there is a quality problem reported by the customer, we always have problem in writing an effective 8D report. The 8D methodology requires a team effort to ensure that there is communication between “interested parties” and that interactions are identified and effects assessed.

 

COURSE OBJECTIVES

  • What is the 8D system.
  • Using team approach to solve problems.
  • Describe the problems effectively.
  • Contain the problems.
  • Identify the root causes of the problems.
  • Identify and implement corrective and preventive actions.
  • Minimize or solve problems.

 

COURSE CONTENT

Module 1

  • Pre test on 8D.
  • Introduction to 8D.
  • The 8D system.
  • When an 8D is necessary.

Module 2

D1 – Team approach.

  • The team basics.
  • Define scope of team.
  • Team structure.
  • Team meeting responsibility.

Module 3                                          

D2 – Describe the problem.

  • Describe the problem.
  • 5W and 2H analysis.
  • Describe the problem flow.
  • Root cause analysis.
  • Describe the problem phases.

Module 4

D3 – Define and implement containment actions.

  • Contain symptom flow.
  • Containment actions objective.
  • Containment actions.
  • Containment action flow.
  • Verifying containment actions.
  • Containment actions verification questions.

Module 5

D4 – Identify potential causes.

  • Using Fish Bone Diagram (4M 1E)
  • Two types of root causes.
  • Using 5 Why analysis.
  • 6 steps of investigation.
  • Validate root causes.
  • Analyze what has changed.

Module 6

D5 – Choose/Verify corrective actions.

  • Verify the corrective actions.
  • Corrective actions check-list.

Module 7

D6 – Implement permanent corrective actions.

  • Corrective actions questions.
  • Ongoing controls.
  • Ongoing control questions.

 Module 8

D7 – Prevent recurrence.

  • Prevent recurrence questions.
  • Prevent recurrence flow.

Module 9

D8 – Congratulate your team.

  • Sincerely and promptly.
  • Congratulate your team questions.

Module 10                                         

  • Practical exercises on writing and implementing effective 8D.
  • Review on the effectiveness.
  • Post test on 8D.
  • Evaluation on the training.

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