INTRODUCTION FOR DEVELOPING KPI FOR MANAGERS

This program demonstrates how managers and HOD’s can use this revolutionary tool to mobilize their people to fulfill its vision and mission. The Balanced Scorecard is more than just a measurement system that can channel people’s energies, abilities, and specific knowledge throughout the organization toward achieving long-term strategic goals. Today’s managers and HOD’s are using the Balanced Scorecard to guide current performance and target future performance. In measuring four categories, i.e., financial performance, customer knowledge, internal business processes, and learning and growth to align individual, organizational, and cross departmental initiatives and identify entirely new processes for meeting customer expectations and management objectives.

OBJECTIVES DEVELOPING KPI FOR MANAGERS

This workshop will enable participants to:-

• Explain what is Balanced Scorecard and Key Performance Indicator (KPI)
• Translate strategic directions into strategic objectives
• Using KPI and Balanced Scorecard in their performance management process.
• Identify Key Performance Indicator at Organization, Department, and Individual level
• Communicate essential action items and obtain buy-in from team members

COURSE CONTENT

CONCEPTUAL OVERVIEW ON BALANCED SCORECARD

• The Balanced Scorecard as a management system
• Clarify and translate vision and strategy
• Communicate and link strategic objectives and measures
• Plan, set targets, and align strategic initiatives

MEASURING BUSINESS STRATEGY

• Financial Perspective
• Customer Perspective
• Internal Business Process Perspective
• Learning and Growth Perspective
• Linking Balanced Scorecard Measures to Your Strategy
• Translating strategic directions to strategic objectives

OVERVIEW OF KEY PERFORMANCE INDICATORS

• The need and purpose for Key Performance Indicators
• Managing performance and the benefit of involvement and commitment
• Share responsibility for business results
• Emphasis is on the result (what), skill, and behavior (how)
• Link to Balanced Scorecard and Strategic Management Process

DETERMINING KEY RESULTS AREA

• Guidelines for deciding Key Results Area
• Examples of Key Results Areas
• Selecting your Key Results Area
• Using quality management tools to determine your Key Results Areas

DETERMINING KEY PERFORMANCES INDICATORS

• Why is establishing Performance Measurements so important
• What are the guidelines for identifying Key Performance Indicators?
• The Planning Phase – The Key Performance Indicator Planning Cycle
• Developing Key Performances Indicators for the organization and departments

DETERMINING OPERATIONAL OBJECTIVES

• What are the operational objectives?
• How many objectives should your organization have?
• Recommended process for selecting objectives

REVIEW, ANALYSIS, AND IMPROVEMENT

• What is the process of Review, Analysis, and Improvement
• Purpose of Review Session
• Managing the Review Process
• How to track and document performance
• Performance review
• Reward and recognition

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