COURSE OBJECTIVE

Incidents can disrupt an organization at any time and applying BCM Strategies will ensure that organizations can respond and continue its operations.  Incidents take many forms ranging from large scale natural disasters and acts of terror to technology-related accidents and environmental incidents.  However, most incidents are small but can have a significant impact and that makes business continuity management relevant at all times.  This has led to a global awareness that organizations in the public and private sectors must know how to prepare for and respond to unexpected and disruptive incidents.

This course gives a brief introduction and overview to the requirements BCM (Which is also structured in ISO 22301:2012).  The main emphasis of this course is to provide the knowledge and awareness for participants, so they can appreciate and understand the importance of implementation of this Management System in their Organization.

WHO SHOULD ATTEND?

This course is designed for Managers, Advanced IT & Quality Professionals, Management Representatives, Internal Auditors, Business Continuity Management & Team Members involved in organization-wide Business Continuity Management implementation, testing and exercising, assessment and evaluation of plans periodically. This course is also suitable for any Managers or Executives in Organizations providing essential services

WHAT WILL I LEARN

• Understand business continuity management best practice
• Importance of effective designing of Business Continuity Management Framework
• Understand the importance of business processes and procedures
• Understand the importance of the Compliance Framework and the impact of non-compliance on the business continuity.

HOW WILL I LEARN

• Protect your organization before, during and after disruptions
• Have confidence that your  business continuity management system is effective
• Enhance Employee and customer confidence in the organisation
• Improved reputation with compliance to an international standard
• Ensure sustainability of business and also ensure resilience

DURATION

• 14 Hours

COURSE CONTENT

• Introduction and background to Business Continuity Management and Strategic Management
  • Fundamentals
    • Risk Management Planning
    • Crisis Management Planning
    • Business Continuity Planning

• The fundamentals of Societal Security – Business Continuity   Management System, and overview of the ISO 22301:2012   requirements

• Scope of Business Continuity Management Systems (BCMS)
  • BCM lifecycle covering the following key areas:
    • Policy and programme management
    • Embedding BCM
    • Business Impact analysis and risk assessment
    • Business continuity strategies as part of business operations

• Implementing & Maintaining BCM Framework

• Conducting a Awareness and Training
  • Conducting a BCM Desktop Test
  • Conducting a BCM Simulation Test
  • Conducting a Live BCM Test
  • Change Management & Document Control
  • Spot checks, Reviews and Audits
  • Establishing a Maintenance Program
  • BCM Management Review

• Plan-Do-Check-Act (PDCA) Model

• Compliance Framework
  • Legal
  • Standard
  • Best Practise

• Asset To Be Managed
  • People
  • Property

• Management Model
  • Leadership
  • Competency
  • Communication
  • Awareness

• Risk Assessment & Management
  • Overview of the Risk Management Process & Administration
    • How did Risk Management evolved?
    • Definition of Risk Management (Enterprise Risk Management and
    • Integrated Risk Management)
    • Sample of a Risk Management Plan
    • Existing and Potential Risk – Identification
    • Evaluating and Analysing Risk
    • Monitoring and Reviewing the Risk Management Process
    • Overview of Risk Management Tools
    • Cost and Benefits of Risk Management

Case Studies of Success

• Crisis Management
  • The First Line of Defense against A Crisis
  • The Proactive Preventive measures
  • Establishing The Rules of Engagement well in advance
  • The Crisis Management FRAMEWORK
    • TEAM – Establishing the Crisis Management TEAM to Combat the CRISIS
    • LEADERSHIP – Taking Command & Control Of the Crisis Situation
    • MISSION – Inspiring the purpose of the WAR
    • FINANCIAL – Forecasting & mitigating the Financial IMPACT
    • COMMUNICATION – Establishing an unique INTERNAL & EXTERNAL Communication standards
    • SYSTEM – Establishing & Enforcing a new system to Resolve the Crisis
    • LEGAL – Knowing What To Say and What Not To Reveal
    • BRAND – Managing your Brand Image and Establishing Service Recovery Plan

                          Case Studies on various Crisis / Disasters – Local and International

• • An Overview Crisis Communication
    • Internal Communication
      • Staff
      • Stakeholders
    • External Communication
      • Next Of Kin
      • Media
      • Authorities & Regulatory
      • Business Partners
      • Third Party Support Elements (Suppliers, Contractors)

                     Case Studies on various Crisis

• Crisis Stand Down
  • Method
  • Record Keeping

• Importance of Performance Evaluation & Improvement For
  • Employees
  • Business Partners / Associates (Third Parties)

• Business Continuity Planning (BCP)
  • Identification of Critical Business Processes
  • Identifying and defining Minimum Operating Requirements (MOR)
    • Human Resources
    • Infrastructure
    • Tools & Equipment
    • Third Party Support (External Support from Business Partners)
    • BCP discussion and alignment with Business Partners
  • Human Resources Management and BCP
  • Contract Risk Management and BCP

• Desktop Simulation
  • Crisis Scenario
  • Crisis Team Activation
  • Business Continuity Team Activation
  • Effecting BCP

• End of Session
  • Q & A

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