8D PROBLEM SOLVING PROCESS

INTRODUCTION FOR 8D PROBLEM SOLVING PROCESS

Systematic problem solving is an approach that leads to root cause identification that leads to permanent fixes for most of the problems that we face during our day to day work. However this common sense approach is quite uncommon in our day to day work. Making it a habit drives us towards World Class Manufacturing.

LEARNING OUTCOME

In this course, the participants will acquire:

1. understanding of NCR (non conformance report)
2. specific skills and knowledge to solve problem in a systematic manner.
3. the methodology to clearly distinguish the various types of actions required in different stages of problem solving.
4. root cause analysis methods
5. the skills and knowledge to systematically and correctly response to internal or external customer complaints.
6. the basic skills and knowledge required to solve problem deriving from customer complaint or internally driven for continuous improvement.

COURSE CONTENT

Introduction

• Understanding course objectives
• 8D History & Description
• 8D Stumbling Block
• When to apply 8D?
• The 8D Methodology

D0 – Prepare for the 8D

• Problem selection
• Pareto charts

D1 – Form the Team

• Team Problem Solving
• Characteristics of a High Performance Team
• Generic 8D reporting format
• Team members
• Champion
• Team Leader
• Members
• Benefits of team approach
• Why do teams fail?
• Team Brainstorming
• Exercise

D5 – Choose  & Verify Corrective Actions

• Define and develop corrective actions
• Mistake Proofing
• Risk analysis and FMEA
• Corrective Action Check Sheet
• Exercise

D6 – Implement and validate Corrective Actions

• Applying PDCA
• Implementing your permanent and complementary fixes
• Monitoring your corrective actions
• Implementation Check List
• Exercise

D7 – Prevent the Problem, Recurrence

• Update the FMEA
• Preventive Actions
• Poka Yoke
• Exercise