Course Overview
Supplier Quality Management : This 2-day program provides participants with a practical foundation in Supplier Quality Management (SQM)—from supplier selection and qualification to performance monitoring and continuous improvement.
The course focuses on how organizations can ensure consistent product/service quality from suppliers, reduce defects and risks, and build strong, value-driven supplier relationships. Participants will learn structured approaches to supplier evaluation, audits, quality control, and corrective actions aligned with operational and customer requirements.
Course Objectives
By the end of this programme, participants will be able to:
- Understand the principles and importance of supplier quality management
- Apply structured methods for supplier selection and qualification
- Monitor and evaluate supplier performance effectively
- Identify quality risks and implement control measures
- Manage supplier non-conformance and drive improvement.
Learning Outcomes
By the end of this course, participants will be able to:
- Explain key concepts and processes in supplier quality management
- Conduct basic supplier evaluation and qualification
- Use performance metrics and scorecards to assess suppliers
- Apply tools for root cause analysis and corrective actions
- Support continuous improvement and supplier development initiatives.
Who Should Attend
This course is ideal for:
- Procurement and sourcing professionals
- Supplier quality engineers and quality assurance personnel
- Supply chain and logistics staff
- Production and operations managers
- Vendor management and compliance teams
- Anyone involved in supplier selection, evaluation, or quality control
Event Tagline
“Building Reliable Suppliers for Consistent Quality and Performance.”
Course Methodology
The course will utilize a mix of the following methodologies:
- Instructor-led interactive sessions
- Practical explanations with real-world examples
- Group discussions and knowledge sharing
- Guided learning exercises
- Q&A sessions
Course Content
Day 1: Supplier Selection, Qualification & Quality Fundamentals
Module 1: Introduction To Supplier Quality Management
Definition and scope of supplier quality management
- Importance of supplier quality in the supply chain
- Cost of poor supplier quality (defects, delays, returns)
- Roles and responsibilities (procurement, QA, operations)
Module 2: Supplier Selection & Qualification
- Criteria for supplier selection
- Quality capability
- Technical capability
- Capacity and reliability
- Supplier evaluation methods
- Pre-qualification and approval process
- Risk-based supplier selection
- Supplier onboarding and expectations
Module 3: Supplier Quality Requirements & Standards
- Defining quality specifications and requirements
- Technical drawings, specifications, and standards
- Service level agreements (SLAs)
- Quality agreements and contracts
- Compliance with industry standards (basic overview)
Module 4: Supplier Audits & Assessments
- Types of supplier audits (initial, periodic, special)
- Audit planning and preparation
- Conducting supplier audits (basic approach)
- Audit findings and reporting
- Follow-up and corrective actions
Day 2: Performance Monitoring, Improvement & Risk Control
Module 5: Supplier Performance Measurement
- Key performance indicators (KPIs)
- Quality (defect rate, rejection rate)
- Delivery (on-time delivery)
- Responsiveness
- Supplier scorecards and evaluation systems
- Monitoring and reporting performance
- Supplier ranking and segmentation
Module 6: Managing Supplier Non-Conformance
- Identifying and handling defects and issues
- Non-conformance reporting (NCR)
- Root cause analysis techniques (basic tools)
- Corrective and preventive actions (CAPA)
- Supplier accountability and follow-up
Module 7: Supplier Development & Continuous Improvement
- Building long-term supplier relationships
- Supplier training and capability development
- Continuous improvement programs
- Collaboration and communication strategies
- Driving innovation and value from suppliers
Module 8: Risk Management In Supplier Quality
- Identifying supplier-related risks
- Supply disruption and quality risks
- Risk assessment and mitigation strategies
- Contingency planning and alternative sourcing
- Strengthening supplier resilience
