INTRODUCTION FOR QUALITY CONTROL CIRCLES (QCC)
QCC become the means by which workers bring about improvements. Forming successful QCC is only the start. In time this QCC must be able to reach out and work with other QCC, till the whole organization is linked together. This should naturally lead to the organization working in unity, towards achieving its objectives, goals and vision.
LEARNING OUTCOME
At the end of this course, participants will be able to :
- Understand what is QCC.
- How to create the QCC environment.
- Learn the ten principles of successful QCC.
- Form effective QCC.
COURSE CONTENT
Day 1
Module 1
- Introduction to QCC.
- What is QCC ?
- Type of teams.
- Creating the QCC environment.
- Group dynamics and training.
Module 2
- Why establish QCC?
- Program chairperson or program manager.
- Executive committee.
- Steering committee.
- Facilitator or coordinator.
- QCC leader.
- QCC members.
Module 3
- Ten principles of a successful QCC.
- What can go wrong.
- Effective recognition and reward strategies.
Module 4
- Problem solving using 7 QC Tools.
- Check-sheet, Process flow, Pareto analysis, Fish bone diagram.
Day 2
Module 5
- Brainstorming for corrective and preventive actions.
- Implementing corrective and preventive actions.
Module 6
- Monitoring the results.
- Before and after implementation.
- Alternative solutions.
Module 7
- Tangible benefits.
- Intangible benefits.
Module 8
- Standardization.
- Update documents.
- Future plans.
- Practical exercises on QCC presentation.
