INTRODUCTION TO MANAGING EMPLOYEE PERFORMANCE,BEHAVIOR AND ATTITUDE

Often treated like a box ticking exercise, effective performance management is actually fundamental to achieving a successful future. Performance management is not a fixed sequence of events, but a continuous process that constantly adapts to the needs of the team.

The organisation that embraces effective performance management is creating a strategic advantage in the marketplace. These performance management training course materials provides all the information and techniques you need to deliver this game-changing training course.

TARGET GROUP

Anyone involved in the performance management or appraisal process.

COURSE OBJECTIVES

At the end of the course, the participants will be able to:

• Execute their role in managing the performance of their team
• Implement a structured Performance Management Process
• Manage different performance level effectively
• Create Employee Development Plan to close performance gaps
•  Initiate Performance Improvement Plan (PIP)

PROGRAMME DETAILS

• Training Duration: 2 days (14 hours)
• Delivery Platform: ZOOM (preferred conference platform)
• Methodology: A combination of various learning methodology including lecture, group discussion, case study, group presentation and project discussion

PARTICIPANT REQUIREMENT WHEN ATTENDING VIRTUAL TRAINING

• Joining using Computer (Desktop or Laptop)
• Have webcam and microphone (critical for participant interaction and discussion)
• Stable Internet Connection
• Able to access the conference platform (e.g. ZOOM, Webex, MSTeam)

COURSE CONTENT

• Module 1: What is Performance Management?
  • What is Performance Management?
  • What is Performance Review
  • Performance Management Cycle
• Module 2: The Performance Planning
  • Cascading down the Organization Goal and Objectives
  • Aligning Individual Goals and Target
  • Assigning and Allocating Tasks
• Module 3: Performance Monitoring
  • Establish Performance Monitoring Mechanism
  • Detecting Performance Issue
  • Initiating Performance Improvement Plan
• Module 4: Reinforce and Redirect
  • Providing Reinforcement Feedback
  • Providing Redirection Feedback
  • Receiving Feedback from Others
• Module 5: Performance and Career Development
  • Analysing the performance gaps
  • Develop Employee Development Plan (70:20:10)
  • Identifying horizontal and vertical career development
• Module 6: Progressive Discipline
  • Broad Categories of Misconducts
  • The Impact of Condonation
  • Conducting Counselling Session
  • Initiating Progressive Disciplinary Process

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