INTRODUCTION FOR 5 WHY ANALYSIS
Whenever there is a quality problem reported by the customer, we always have problem in finding the potential and root cause of the problems. The 5 Why Analysis methodology requires a team effort to ensure that there is communication between “interested parties” and that interactions are identified and effects assessed. It will also help to find the potential and root causes of the problems.
LEARNING OUTCOME
At the end of this course, participants will be able to :
- Understand what is the 5 Why Analysis
- Using team approach to solve problems
- Describe the problems effectively
- Identify the potential and root causes of the problems
- Identify and implement corrective and preventive actions
- Minimize or solve problems
COURSE CONTENT
Module 1 – Data collection.
- What was the problem?
- Internal or External Customers?
- What was the occurrence?
Module 2 – Team approach.
- The team basics.
- Define scope of team.
- Team structure.
- Team meeting responsibility.
Module 3 – Describe the problem.
- 5W and 2H analysis.
- Describe the problem flow.
- Describe the problem phases.
Module 4 – Identify causes.
- Two types of root causes.
- Using cause and effect diagrams.
- Using 5 Why Analysis.
- 6 steps of investigation.
- Validate root causes.
- Analyze what has changed.
Module 5 – Corrective actions.
- Come up with corrective actions.
- Implementing effective corrective actions.
- Corrective actions check-list.
Module 6 – Implement permanent corrective actions.
- Corrective actions questions.
- Ongoing controls.
- Ongoing control questions.
Module 7 – Prevent recurrence.
- Prevent recurrence questions.
- Prevent recurrence flow.
Module 8 – Follow-up.
- Confirm no recurrence problem.
- Confirm corrective actions consistently implemented.
- Practical exercises on 5 Why Analysis
