Course Overview
Generative AI for Productivity Practical AI Skills to Work Smarter, Not Harder
This two-day practical programme is designed for professionals across any industry who want to work more efficiently using Generative AI. Rather than focusing on learning individual AI tools, the programme develops practical workplace skills that participants can apply immediately in their daily work.
Through guided demonstrations, hands-on activities and realistic workplace scenarios, participants will learn how to research information, draft professional emails and reports, create presentations, analyse organisational documents, simplify repetitive tasks and apply AI responsibly and confidently.
The Generative AI programme is designed for beginners and requires no prior AI knowledge, and can be tailored to any organisation’s industry, tools and terminology.
Learning Outcomes
At the end of this Generative AI programme, participants will be able to:
- Understand the capabilities, limitations and responsible use of Generative AI.
- Select the most appropriate AI tools for different workplace tasks.
- Conduct research, analyse information and verify AI-generated content before use.
- Produce professional emails, reports, letters, meeting minutes and other workplace documents using AI.
- Create presentations and visual communication materials more efficiently with AI.
- Apply effective prompting techniques to generate more accurate and relevant AI outputs.
- Analyse, summarise and extract key insights from organisational documents using AI.
- Identify practical opportunities to use AI to simplify repetitive tasks and improve workplace productivity.
Workplace Skills Participants Will Develop
- Confident, independent use of AI tools for everyday administrative and communication tasks.
- Faster drafting and editing of emails, letters, reports and meeting minutes.
- Practical prompting skills that produce consistent, higher-quality outputs.
- Ability to summarise and extract key information from documents, policies and SOPs.
- Basic AI-assisted presentation and visual communication skills.
- Sound judgement on when, and when not, to rely on AI-generated content.
- A personal AI workflow that reduces repetitive work in their own role.
Training Methodology
- Interactive lectures
- Live demonstrations
- Hands-on practical exercises
- Group discussions
- Case studies
- Individual activities
Who Should Attend
This Generative AI programme is suitable for:
- Administrative professionals
- Executives and officers
- Managers and supervisors
- Team leads and department heads
- Support staff
- Professionals looking to improve workplace productivity, across any industry
Prerequisites
- No prior AI knowledge required.
- Laptop with internet connection.
- Free ChatGPT account.
- Google account recommended.
Course Details
| Item | Details |
|---|---|
| Duration | 2 Days |
| Training Method | Classroom / Instructor-Led Training |
| Delivery Method | Interactive Lectures, Live Demonstrations, Hands-on Practical Exercises, Group Discussions, Case Studies & Individual Activities |
Course Content
Day 1 – Building Strong AI Foundations
Welcome & AI Readiness
- Welcome and programme overview
- Participant introductions and expectations
- Current workplace challenges
- AI readiness activity
Activity
- Group discussion on current workplace challenges.
Module 1: AI Foundations for Modern Professionals
Objective: Build a strong understanding of Artificial Intelligence before using AI tools.
- Artificial Intelligence, Machine Learning and Generative AI
- How Large Language Models work
- Capabilities and limitations of AI
- Choosing the right AI tool
- Human judgement versus AI
- Introduction to ChatGPT, Claude, Gemini, Perplexity, NotebookLM and Gamma
- Overview of additional productivity tools: Napkin AI, Otter AI, Google AI Studio and Claude Projects
Activity
- Match common workplace tasks with the most suitable AI tool.
Module 2: AI for Research, Analysis and Critical Thinking
Objective: Learn to find, analyse and verify information efficiently.
- Research with ChatGPT and Perplexity
- Source verification
- Fact checking
- Summarising information
- Brainstorming ideas
- Asking better follow-up questions
- Identifying trends, patterns and key insights from information using AI
- Basic data analysis and spotting patterns with AI
Activity
- Research, verify and summarise a workplace topic using AI. Examples include company policies, industry trends, or customer and market insights.
Module 3: AI for Professional Writing and Workplace Communication
Objective: Create high-quality workplace documents.
- Professional emails
- Letters and memos
- Reports and executive summaries
- Meeting minutes and live transcription with Otter AI
- Tone adjustment
- Translation
- Proofreading and rewriting
- Templates and SOPs
Activity
- Improve a real workplace document using AI, such as a customer enquiry response, report, meeting minutes or internal communication.
Module 4: AI for Presentations and Visual Communication
Objective: Transform ideas into engaging visual outputs.
- Presentation creation with Gamma
- Presentation outlines
- Infographics and diagrams with Napkin AI
- Process diagrams
- Visual storytelling
- Converting reports into slides
- Multimodal content creation with Google AI Studio (images and video)
Activity
- Build a short presentation from a report.
Day 1 Reflection
- Review key learning points
- Q&A session
- Preparation for Day 2
Activity
- Open Q&A and reflection.
Day 2 – Working Smarter with AI
Day 1 Review
- Recap of Day 1
- Participant sharing and discussion
- Review of practical activities
Activity
- Group sharing of Day 1 outputs.
Module 5: Prompt Engineering for Better Results
Objective: Develop prompting skills that consistently produce better outputs.
- RTCF Framework
- CRAFT Framework
- Prompt refinement
- Prompt chaining
- Reusable prompt templates
- Prompt library
Activity
- Transform weak prompts into high-quality prompts.
Module 6: AI Knowledge Management
Objective: Work effectively with organisational knowledge and documents.
- NotebookLM
- Claude Projects for ongoing document work
- Policies and SOPs
- Meeting notes
- PDF analysis
- FAQs
- Checklists
- Audio Overview
Activity
- Analyse an organisational document and generate practical outputs.
Module 7: AI Productivity Workflows and Practical Applications
Objective: Develop an awareness of how AI tools can be combined to improve everyday work processes and workplace productivity.
- Understanding AI-assisted work processes
- Choosing the right AI tool for different tasks
- Combining AI tools for greater productivity
- Examples of AI productivity workflows across different job roles and industries
- Identifying repetitive tasks that AI can support
- Best practices for integrating AI into everyday work
Activity
- Identify one repetitive task in your role and discuss how AI tools could help simplify or improve the process.
Module 8: Responsible AI and Future Workplace
Objective: Use AI ethically, securely and confidently.
- Privacy and confidentiality
- Copyright
- Hallucinations
- Bias
- Quality assurance
- Human review
- Future workplace trends
- 30-day implementation plan
Activity
- Develop a personal AI implementation plan.
Programme Wrap-up & Closing
- Sharing and discussion
- Key takeaways
- Action planning
- Programme evaluation
- Certificate presentation
Activity
- Final action planning and certificate presentation.
