INTRODUCTION TURNING CONFLICT INTO COLLABORATION: PRACTICAL WORKPLACE STRATEGIES
Dealing with conflicts can be a very damaging experience, both emotionally and physically. Confronting those who compromise your comfort and job security and gets you on your nerves, can be very uneasy or even a pain for many people; but standing up for yourself is definitely essential in the workplace.
Imagine how irritating or annoying it can be for you, if you just can’t stop thinking about a problem with a person at work- be it a dominant coercive boss or customer, a subversive coworker, a problematic person or anyone that you just feel a pain to deal with. At this stage, you must realize and be aware that you can take full control of the situation.
This training program is designed to explore what feeds these kinds of damaging behaviors and programmes in the mind and ways to address these situations; especially in controlling our very own emotions using a proven science call NLP (Neuro Linguistic Psychology). And provide practical workplace strategies in turning conflicts into productive collaboration.
Are you…
- avoiding conversations you know you ought to have?
- wishing you could be more assertive and in control?
- losing patience with certain people or particular personality types?
- having problems giving negative feedback?
- feeling anxious/nervous before a difficult conversation?
- not sure on how to deal with under performing staff?
- lacking confidence in dealing with problematic individuals at work?
- regretting over what you “should or shouldn’t have” said after the conversation is over?
- wishing you had managed a conversation or an individual differently?
- having trouble managing emotional customers, colleagues or employees?
- lacks creativity in turning conflicts into productive collaboration
…. then, this programme is for you!
LEARNING OBJECTIVE
At this program’s conclusion, participants should be able to:
- Articulate how their attitudes and behaviours impact others.
- Apply effective NLP tools & techniques for dealing with difficult people.
- Discuss coping strategies for dealing with troubling people and complex situations.
- Identify times when you have the right to walk away from volatile situations.
- Employ techniques for managing and dealing with anger
- Creatively turn workplace conflicts into productive collaboration.
WHO SHOULD ATTEND
The Turning Conflict into Collaboration Workshop is designed for anyone who has to deal with difficult people in conflicts. Managers, executives, team leaders and individual interested to improve their people management skills and manage their own emotions.
METHODOLOGY
In this fun-filled highly experiential training, the training facilitator adopts a coaching and facilitative approach. It is very important to engage the participants in reviewing their own outcomes.
The fun-filled activities are designed to illustrate key issues that the participants are facing in dealing with difficult people, turning workplace conflicts into productive collaboration and achieving greater performance at work by using NLP tools to create illustrations, demonstrations and activities such as role plays, VAK & Mind exercises, mind games and group discussions.
New skills will be acquired via mind programming methods using practical NLP.
COURSE OUTLINE
- Introduction to Training
- The training framework
- Common problems in people issues and conflicts
- Understanding Difficult People at Work
- Difficult – Personality
- Difficult – Performance
- Understanding The Mind Factor – Subconscious Mind Programmes
- Understanding The EQ Factor – Self Awareness & Self Management
- Personality EQ Self Assessment – LPI Personality Profile
- Developing Emotional Excellence in Leaders
- Challenging self-imposed assumptions
- Developing divergent thinking openness
- Innovative leadership
- Developing assertive behaviour
- Action plan to implement Emotional Excellence in innovative leadership
- Communication, Negotiation & Coaching Skills
- Dealing with Different Category of Difficult People using NLP
- Difficult Characters
- Aggressive and Demanding
- Passive & Non Proactive
- Defensive
- Dealing with our own emotions
- Emotional Control
- Managing Anger
- NLP tools for Shifting Emotional States
- Anchors for Changing States
- Internal Programming to Maintain Emotional States
- Turning Conflicts into Collaboration
- Being Creative
- Killing the Enemy
- Developing Win-Win Solutions
- NLP tools for Shifting Conflicts
- Reframes for turning the negatives to positives
- Brainstorming creative strategies in practical collaboration at the workplace
