INTRODUCTION FOR SUPPLIERS, INPUTS, PROCESS STEPS, OUTPUTS, AND CUSTOMERS (SIPOC)
SIPOC is an acronym that stands for Suppliers, Inputs, Process Steps, Outputs, and Customers. This high level process mapping method is ideal for diagnosing and analyzing the current state, or As Is condition of any business process. The following outlines the SIPOC approach to optimize an improvement solution identification practices in your organization.
LEARNING OUTCOME
- To give participants who are unfamiliar with a process a high-level overview
- To reacquaint participants whose familiarity with a process has faded or become out-of-date due to process changes
- To help participants in defining a new process
- To help suppliers and customers performs the process.
- To be able to use where Inputs and outputs may be materials, services, or information.
- The focus is on capturing the set of inputs and outputs rather than the individual steps in the process.
COURSE CONTENT
Day 1
Introduction and Pre Assessment Day 1
- What is SIPOC used for?
- How to use SIPOC?
- Are there basic steps to follow?
After Tea Break
- Refine your Processes using CSG Methods
- What criteria to select for process improvement?
- Any rule of thumb?
- Additional areas for selection consideration.
After Lunch
- Case Study One
- Feedback on Case Study 1
- Case Study Self/Teams/Groups
- Review steps used
- Step ONE: CONDUCT AN OVERVIEW
- Step TWO: ESTABLISH THE FRAMEWORK
- Step THREE: COMPLETE THE SIPOC CHART
- Step Four: CHECK YOUR WORK
After Tea Break
- Overview Learning Points
- Closing and Post Assessment Day 1
Day 2
- Review Topics and Pre Assessment Day2
After Tea Break
- Keys to a Successful SIPOC
- Elements of a Well-Defined Process
- What WORLD CLASS practices looks like?
- What is the GOAL of SIPOC?
After Lunch
- Case Study 2 – Automotive Repair
- Discussion on Case Study 2
After Tea Break
- Case Study 2 from Self/Teams/Groups
- Review and Present steps used
- Overview Learning Points
- Closing and Post Assessment 2
End Of Program
