Course Overview for Leading Teams for Performance
Many young leaders today are promoted because they are strong individual performers, but leading a team requires a very different set of capabilities. They must set clear performance expectations, manage different personalities and readiness levels, handle conflict, communicate difficult messages and keep people motivated even when pressure increases.
Without these skills, managers can easily fall into common traps: setting unclear KPIs, using the same leadership approach for everyone, avoiding difficult conversations, passing pressure downwards, or relying too heavily on rewards to drive performance.
This programme equips leaders with practical tools to lead teams more effectively. They will learn how to set and cascade KPIs, apply the right leadership based on different situations, manage conflict with confidence, communicate with greater clarity and composure, and sustain team performance.
By the end of the programme, participants will be better prepared to move from managing tasks themselves to leading people to deliver results.
Course Objectives
Upon completion of the session, participants will be able to:
- Design and cascade effective KPIs for team performance
- Apply the appropriate leadership role to each situation
- Resolve workplace conflict using appropriate assertive approaches
- Communicate clearly and confidently in challenging situations
- Sustain team performance under pressure and scrutiny
Methodology
The programme uses a highly interactive, simulation-based and experimental learning approach. Concepts, frameworks and background information are presented through below methods to create an environment that facilitates accelerated learning:
- evolving workplace simulations
- scenario-based learning
- role simulations
- group problem-solving
- facilitated discussion
- peer reflection and challenge
- practical workplace frameworks and tools
Who Should Attend
Team Leaders, Managers and Department Heads who with people-management responsibilities.
Duration
2 Days
Course Content
DAY 1 OPENING + ICE BREAKING + MODULE 1
Module 1 Setting & Cascading KPIs for Team Performance
Participants translate company strategy into measurable performance, design effective KPIs and cascade accountability to teams and individuals
Key Learning
- Translate company strategy into measurable performance
- KPIs that move the business
- Cascade KPI process
Learning Activity: KPI cascade simulation game
Participants to group in teams. Each team to receive a company strategy and convert it into measurable performance outcomes before designing SMART KPIs and cascading them to different roles. A change in the business situation is introduced, requiring teams to review whether their KPI design remains appropriate.
Module Outcome: Design and cascade effective KPIs for team performance
Module 2 The Four Leadership Roles
Participants learn when and how to use different leadership roles according to employee needs and workplace situations
Key Learning
- The four leadership roles – Coach, Mentor, Direct, Counsel
Learning Activity: Leadership role simulation
Teams receive short employee scenarios and must decide whether to Coach, Mentor, Direct or Counsel, then demonstrate how they would respond and reflect what is the best style for different situation
Module Outcome: Apply the appropriate leadership role to different situation
DAY 2
Module 3 Handling Conflict with Confidence
Participants develop the confidence to address workplace disagreement constructively and select an appropriate conflict response
Key Learning
- Assertive communication
- DESO for difficult conversations – Describe, Express, Specify, Outcome
- Conflict management styles – Accommodate, Avoid, Collaborate, Compete
Learning Activity: Conflict handling simulation
Continue with the same team and KPI context from Modules 1 and 2. A conflict now emerges because of KPI ownership, workload, deadlines or working style. Teams to demonstrate assertive communication, how to fame conversation using DESO and different conflict management style in the conflict
Module Outcome: Apply appropriate approaches to manage workplace conflict
Module 4 Communicating with Clarity and Composure
Participants structure and communicate workplace issues clearly while listening actively and maintaining composure under challenge
Key Learning
- Active listening and two-way understanding
- CSR framework – Context, Resourcefulness, Solution
- 3 WHY framework
Learning Activity: Leadership communication simulation
Continue with the same company/team scenario.
A business issue now emerges and teams have to understand the context and to able to decide, what the issue is, what action is required, why it matters, why the team should act and how to communicate to team members
Module Outcome: Apply clear and composed communication in challenging situations
Module 5 Sustaining Team Performance Through Feedback and Motivation
Participants reinforce desired behaviours and sustain team performance through constructive feedback, meaningful appreciation and appropriate motivation
Key Learning
- Constructive feedback
- Meaningful appreciation
- Motivating the team
Learning Activity: Workplace simulation
Continue with the same team from Modules 1–4.
Teams now receive a short performance update showing that different employees have responded differently to the manager’s leadership, they are to decide what to do and what to say to their staffs
Module Outcome: Manage and sustain a team’s performance by giving the right feedback, appreciation and motivation at the right time
