INTRODUCTION
Accidents are not only disruptive to work but also costly affairs to the company. Whilst the incidence of accidents at the workplace is on the rise, employers need not resign to the fact that these accidents are beyond their control. Employee education on safety awareness as well as improving work environment may effectively prevent industrial accidents in the workplace. Critically all incidents should therefore be thoroughly investigated demonstrating a proven company-wide process of efficiency and effectiveness linked to the Safety Management System (SMS). The more serious the incident the more extensive the investigation hence in this respect, this training will benefit employees and safety & health committee members.
TRAINING OBJECTIVES
At the end of this training course, the participants will be able to:
- Be aware of legal and regulatory requirements related to accident /incident reporting and investigation.
- Grasp the importance of accident/ incident investigation in maintaining a safe work environment.
- Learn the significance of identifying root causes in preventing recurrence of incidents.
- Understand and apply the concept of Root Cause Analysis (RCA) by exploring various RCA methodologies combine with 5 Whys Methodology.
- Familiarize participants with the step-by-step process of incident and accident investigation.
- Learn how to document accidents/ incidents accurately and comprehensively.
- Learn how to develop and implement effective corrective/ preventive actions.
- Emphasize the importance of learning from accidents/ incidents (lesson-learnt)/ for continuous improvement.
WHO SHOULD ATTEND
Managers, Executive & Supervisors, Safety committee, HSE Personnel and Emergency Response Team.
METHODOLOGY
This stimulating program will maximize the understanding and learning through interactive lectures sessions, group discussion, video presentation and practical activities.
DURATION
The duration of this program is 2 days, 9.00am – 5.00pm.
CERTIFICATION
Certification of Attendance will be issued to all participants.
LANGUAGE MEDIUM
English and / or Bahasa Malaysia. The training can be executed in a dual language option.
PSMB SCHEME
This is an approved program under the PSMB SBL scheme
MODULES OF THE TRAINING
DAY #1
Part 1: Incident/ Accident Theories and Prevention
- Self-Introduction & Icebreaking
- Overview of OSHA Acts 1994 and the duty of Employer
- Incident & Accident Analysis Overview, exploring Accident Theory
- Role of HSE Team Leader and trained safety committee members in an Investigation
- Factors that contribute towards establishing a good safety culture.
- Case Studies – organisations who survived and those who failed
Part 2: Investigation Processes
- Six-step of accident investigation process
- Roles and responsibilities in investigation
- Scene Protection and Examination – Who should be involved at this stage
- The importance of Note Taking v. reliance on memory
- Scene Photographs (+video) and Sketching – equipment required
- Case Studies
- Other methods/ techniques of Accident investigation (topset, tripod, etc)
Part 3: Root Cause Analysis (RCA)
- What is the “Root Cause” and why is it important
- Basic v. Root Cause: Getting from “effect” to “cause”
- What questions to ask to confirm “Root Cause”
- From Root Cause to Prevention
- Consider the Human Error issues
- Help to establish and maintain regulatory due diligence
- The role of policies, equipment and training on accident prevention
- Case Studies
Part 4: 5 Whys Methodology (5W)
- What is the 5 Whys technique?
- When and how to use it
- Guidelines for asking “Why” effectively
- Avoiding common mistakes
- Practical examples of 5 Whys in safety incidents
- Integration between Ishikawa RCA & 5Whys methodology
- Group/ Case Studies
DAY #2
Part 5: Interviewing Techniques, Facts, Evidence & Witness Statements
- Purpose and preparation for the Interview
- Who conducts the interview?
- Where to conduct an interview
- Building Rapport with the witness
- Obtaining Witness Statements
- Forms and Format
- Inculpatory and Exculpatory statements
- Group Exercise (Obtaining Statements)
Part 6: Report Writing & Practical Exercises
- Forms, format and structure
- Effective Writing Skills – simple, self-explanatory and straightforward
- Writing the Report – the aim is to persuade and seek action
- Help to prevent recurrence – cost savings (human and financial)
- Class exercise – Accident prevention (Class activity 1)
- Class exercise – Accident Investigation based on 2 case study (Class activity 2)
- Example of Accident reports
Part 7: Accident causes & prevention
- Why accident prevention is important
- Causes of Workplace Accidents
- Understanding Workplace Hazards
- Unsafe Acts V. Unsafe Conditions: Avoiding the “Blame Game”
- Hierarchy of Hazards/ Risks Controls
- Accident Prevention and Its Measures
- HIRARC/ Safe Work Practices
- Summary
- Q & A
