INTRODUCTION FOR EIGHT DISCIPLINE (8D) PROBLEM SOLVING METHODOLOGY

Whenever there is a quality problem reported by the customer, we always have problem in writing an effective 8D report. The 8D methodology requires a team effort to ensure that there is communication between “interested parties” and that interactions are identified and effects assessed.

COURSE OBJECTIVES

• What is the 8D system.
• Using team approach to solve problems.
• Describe the problems effectively.
• Contain the problems.
• Identify the root causes of the problems.
• Identify and implement corrective and preventive actions.
• Minimize or solve problems.

COURSE CONTENT

Module 1

• Pre test on 8D.
• Introduction to 8D.
• The 8D system.
• When an 8D is necessary.

Module 2

D1 – Team approach.

• The team basics.
• Define scope of team.
• Team structure.
• Team meeting responsibility.

Module 3                                          

D2 – Describe the problem.

• Describe the problem.
• 5W and 2H analysis.
• Describe the problem flow.
• Root cause analysis.
• Describe the problem phases.

Module 4

D3 – Define and implement containment actions.

• Contain symptom flow.
• Containment actions objective.
• Containment actions.
• Containment action flow.
• Verifying containment actions.
• Containment actions verification questions.

Module 5

D4 – Identify potential causes.

• Using Fish Bone Diagram (4M 1E)
• Two types of root causes.
• Using 5 Why analysis.
• 6 steps of investigation.
• Validate root causes.
• Analyze what has changed.

Module 6

D5 – Choose/Verify corrective actions.

• Verify the corrective actions.
• Corrective actions check-list.

Module 7

D6 – Implement permanent corrective actions.

• Corrective actions questions.
• Ongoing controls.
• Ongoing control questions.

 Module 8

D7 – Prevent recurrence.

• Prevent recurrence questions.
• Prevent recurrence flow.

Module 9

D8 – Congratulate your team.

• Sincerely and promptly.
• Congratulate your team questions.

Module 10                                         

• Practical exercises on writing and implementing effective 8D.
• Review on the effectiveness.
• Post test on 8D.
• Evaluation on the training.