Course Overview
This intensive 1-day in-house program equips employees and managers with practical knowledge and hands-on skills to leverage ChatGPT for improving workplace productivity, communication, and management reporting. Participants will learn how to structure effective prompts, transform raw drafts into polished business outputs, extract insights from data, and build reusable ChatGPT templates for recurring tasks. The program is deliberately workshop-heavy, with a short warm-up activity to open proceedings and a hands-on exercise built into every module, enabling participants to leave with practical, ready-to-use ChatGPT skills rather than theory alone.
Learning Outcomes
By the end of this program, participants will be able to:
- Apply structured RCIO prompting techniques to obtain accurate, relevant, and professional ChatGPT outputs;
- Significantly improve the clarity, tone, and professionalism of business writing using ChatGPT;
- Use ChatGPT to extract data from reports and format it for PowerPoint presentations and Excel spreadsheets;
- Build and apply simple Custom GPTs or saved prompt templates to recurring workplace tasks;
- Design simple management reporting structures and KPI dashboards with ChatGPT’s assistance; and
- Create and maintain a personal library of reusable prompts to automate recurring tasks.
Who Should Attend
Executives, Managers, Team Leaders, and general staff who use ChatGPT (or intend to) for day-to-day business writing, reporting, and analysis.
Program Delivery Style
This program is delivered as an in-house, hands-on workshop. Theoretical exposition is strictly limited in favour of rapid, guided practice: every module includes a structured workshop activity so participants are typing prompts into ChatGPT for the majority of the day, not just watching slides.
Program Duration
1-day program, 9.00 am to 5.00 pm.
Program Language
To be conducted in English.
Certification
A ‘Certificate of Attendance’ will be awarded to participants upon completion of the full 1-day program.
Course Content
| Day 1 — ChatGPT Fundamentals to Workplace Application | |
| 9.00am | Registration Pre-Test |
| 9.15am | Warm-Up Workshop: “ChatGPT in 60 Seconds” – a quick-fire prompting challenge in pairs to break the ice and get participants typing from minute one |
| 9.30am | Module 1: ChatGPT Fundamentals & Prompting Strategy • Accelerated Theory: What ChatGPT is, how it generates responses, and its practical limitations. • Navigating the ChatGPT interface: chat history, custom instructions, file uploads, and model selection. • Principles of effective prompting: structuring the Role, Context, Instruction, and Output format. • Techniques to reduce hallucination and improve response accuracy. • Mini-Workshop: Participants rewrite a weak, vague prompt into a structured RCIO prompt and compare outputs live. |
| 10.30am | Morning coffee break |
| 10.45am | Module 2: Elevating Business Writing & Reports with ChatGPT • Request Focus: Transforming raw drafts into professional, polished business communications. • Summarising lengthy emails, meeting minutes, and documents without losing critical context. • Adjusting tone and terminology for different audiences (e.g., technical teams vs. senior management). • Using ChatGPT to draft, refine, and proofread reports, memos, and proposals. • Hands-On Workshop: Participants convert a messy work email thread into a concise executive summary using ChatGPT. |
| 12.00pm | Lunch |
| 1.00pm | Module 3: ChatGPT for Presentations & Data Structuring • Request Focus: Using ChatGPT to extract key data points, insights, and metrics from comprehensive reports. • Prompting ChatGPT to structure and generate complete outlines for PowerPoint presentations. • Formatting ChatGPT outputs for seamless transfer into Excel (CSV data, tables, structured lists). • Working with ChatGPT’s file upload feature to analyse and summarise existing documents and spreadsheets. • Hands-On Workshop: Participants use ChatGPT to convert a dense sample report into a 5-slide executive presentation outline, in small groups. |
| 2.45pm | Afternoon coffee break |
| 3.00pm | Module 4: Custom GPTs, Templates & Management Dashboards • Introduction to Custom GPTs and saved prompt templates for recurring tasks. • Prompting ChatGPT to identify relevant Key Performance Indicators (KPIs) and suggest dashboard layouts. • Generating structured Excel formulas and data categorisation strategies from ChatGPT outputs. • Hands-On Workshop: Small groups build a simple Custom GPT (or saved prompt template) for a departmental reporting task, then present it to the room. |
| 4.00pm | Module 5: Workplace Implementation & Prompt Library • Integrating ChatGPT seamlessly into daily operational workflows. • Creating a personal library of reusable prompts for monthly reporting, performance reviews, and operational updates. • Group Workshop: Participants build and share at least two ready-to-use prompts for their own department. • Building a simple, immediate action plan for adoption back at the workplace. |
| 4.30pm | Post-Test |
| 4.45pm | Debrief, Training Evaluation and Q&A |
| 5.00pm | Program ends for Day 1 |
