INTRODUCTION FOR BUSINESS ETIQUETTE
In today’s competitive business world, technical skills alone are not enough to ensure professional success. The way we present ourselves, communicate, and interact with others plays a vital role in shaping trust, credibility, and long-term relationships.
Business Etiquette is more than just good manners but it is the professional code of conduct that enhances workplace harmony, improves collaboration, and strengthens personal branding. This one-day training program is designed to help participants understand and practice the essential rules of professional etiquette in various settings, including the workplace, meetings, networking events, and business dining.
Through interactive activities, role-plays, and real-life case studies, participants will learn how to create positive impressions, communicate respectfully and effectively, and adapt to cultural differences in the global business environment.
By the end of this program, participants will be equipped with the confidence and skills to conduct themselves with professionalism, tact, and respect in any business situation.
LERNING OBJECTIVE
By the end of the training, participants will be able to:
- Understand the importance of business etiquette in creating positive impressions, building credibility, and fostering workplace harmony.
- Demonstrate professional presence through appropriate attire, grooming, and confident body language.
- Apply effective communication etiquette in face-to-face conversations, email, phone, and virtual meetings.
- Practice workplace and meeting etiquette to enhance teamwork, respect, and collaboration.
- Develop networking skills by engaging in small talk, exchanging business cards, and maintaining professional relationships.
- Adapt etiquette practices across cultures to build stronger global business relationships.
- Create a personal action plan to continuously improve professional conduct and etiquette.
LERNING METHODOLOGY
This program will be conducted with the following method:
- interactive Training Session
- Activities
- PowerPoint presentation
- Practical Exercise
- Case Studies
- Video Presentation
- Evaluation
WHO SHOULD ATTEND
This training is ideal for professionals at all levels who are involved in preparing, reviewing, or responding to business communication. It is especially beneficial for:
- Corporate employees at all levels who want to strengthen their professional image.
- Executives, managers, and team leaders who represent their organization internally and externally.
- Customer-facing professionals in sales, client service, and business development roles.
- Fresh graduates and young professionals entering the workforce who want to build confidence and credibility.
- Anyone seeking to enhance their interpersonal, communication, and networking skills in a professional setting.
COURSE CONTENT
Overview and Objective of the Program
ACTIVITY 1 : Ice – Breaking
ACTIVITY 2 : Group Discussion – Case Study – Challenges
MODULE 1 :INTRODUCTION TO BUSINESS ETIQUETTE
- Importance of etiquette in today’s workplace
- First impressions: impact and psychology
- Professional presence & personal branding
- Cultural considerations in business etiquette
ACTIVITY 3 : Role-play – “First Meeting Scenario”
MODULE 2 : PROFESSIONAL APPEARANCE & BODY LANGUAGE
- Dress codes: formal, business casual, international differences
- Grooming standards
- Body language dos and don’ts
- Eye contact, handshake, and posture
ACTIVITY 4 : Pair Activity – Eye contact, handshake, and posture practise
MODULE 3 : COMMUNICATION ETIQUETTE
- Verbal communication: tone, clarity, and respect
- Non-verbal cues in conversations
- Email & written communication etiquette
- Phone & virtual meeting etiquette
ACTIVITY 5 : Group Activity – Email correction exercise (rewrite poorly written emails)
MODULE 4: WORKPLACE ETIQUETTE & COLLABORATION
- Respecting personal space & diversity
- Meeting etiquette (before, during, after)
- Punctuality and time respect
- Teamwork & conflict management with etiquette
ACTIVITY 6 : Group Activity – The comfort zone
MODULE 5: NETWORKING & RELATIONSHIP BUILDING
- Small talk techniques
- Remembering names & using them effectively
- Business card exchange etiquette
- Building long-term professional relationships
ACTIVITY 5 : Final group presentation
ACTIVITY 6 : Final manifest session
REVIEW AND FEEDBACK
- Recap of Business Etiquette
- Participants share their learning and provide feedback.
- Q&A session.
