INTRODUCTION FOR ISO 19011:2018 GUIDELINES FOR AUDITING MANAGEMENT SYSTEMS
This training can provide guidance on auditing management systems, including the principles of auditing, managing an audit programme and conducting management system audits, as well as guidance on the evaluation of competence of individuals involved in the audit process. These activities include the individual(s) managing the audit programme, auditors and audit teams.
This programme is designed to help organisations develop a structured, consistent and value-adding internal audit process in line with ISO 19011:2018. It focuses on strengthening audit planning, execution and reporting while ensuring audits are conducted objectively, systematically and based on evidence. The training also supports organisations in enhancing auditor competence and improving the overall effectiveness of management systems.
LEARNING OUTCOME
At the end of this course, participants will be able to :
- Understand what is auditing management system.
- Identify and differentiate the various types of audit.
- Understand the concept of nonconformity and its classification.
- Apply auditing techniques using the ACE methodology (Approach, Compliance, Effectiveness).
- Conduct audits based on the process approach rather than clause-based auditing.
- Collect and evaluate objective evidence to support audit findings.
- Prepare and present clear and effective audit reports.
WHO MUST ATTEND
This programme is suitable for:
- Managers
- Engineers
- Supervisors
- Clerical Staff
- Staff involved with Internal Quality Audits
- Personnel responsible for managing or participating in audit programmes
This course is especially beneficial for organisations seeking to improve their internal audit capability and prepare staff to perform effective management system audits.
COURSE CONTENT
Day 1
Module 1
- What is a Quality Audit?
- Types of Quality System Audit.
- First Party Audit.
- Second Party Audit.
- Third Party Audit.
Module 2
- Why audit?
- Auditor versus auditee.
- What is Nonconformity?
- Major Nonconformity.
- Minor Nonconformity.
Module 3
- What is objective evidence?
- Audit based on the ACE methodology.
- What is the audit basis?
- What are the auditor’s qualification?
- Who is an auditor?
- Questioning techniques?
- Open or closed questions?
Module 4
- Responsibilities of an auditor.
- Responsibilities of a lead auditor.
- Selection of some auditor’s attributes.
- Five main auditing behaviors to be awared.
- Preparation for an audit.
- Audit reporting.
Module 5
- Managing audit program
- Requirment when conducting and audit
- Initiating and audit
- Preparing and conducting
- Competence and evaluation of auditors
Day 2
Module 6
- Practical audit training.
- Actual audit reporting.
- Actual example and workshop
