INTRODUCTION FOR MANAGING SUBORDINATE

Managing employees is an Art! With diverse personalities, behavior, motivation, and performance, it is challenging for heads of Departments or Managers to push or pull each employee to be working towards the same goal. Good leaders are expected to be able to solve new problems, capitalize on new opportunities, and navigate through the ever-changing landscape of business. Leadership is a complex process by which the leader influences others to perform and achieve. This course provides the basis for understanding what leadership is and what leaders do to succeed.

OBJECTIVE FOR MANAGING SUBORDINATE

• Develop a leadership style that gains buy-in and respect
• Tactfully provide helpful feedback – both positive and negative
• Acquire convincing motivation, communication, and influencing skills
• Develop workable strategies for resolving conflict
• Promote accountability and self-improvement to achieve superior performance

COURSE CONTENT

Module 1: Leadership

• Leadership Principle
• Influencing the Performance of Others
• Group Discussion

Module 2: Leadership and Motivation

• Principle of Motivation
• Intrinsic vs. Extrinsic Motivation Factors
• Impact on Performance Level
• Group Discussion

Module 3: The Power of Feedback

• Steps of Giving Effective Feedback
• Steps of Receiving Feedback Effectively
• Handling Difficult Feedback Situation

Module 4: Conflict Resolution

• Communication Breakdown
• Conflict Management
• Individual Assessment, Group Discussion

Module 5: Career Planning and Development

• Leader as a Coach
• Coaching for Career Development
• Discussion, Role Play

Module 6: Performance Management

• Performance Goals
• Performance Assessment
• Managing Performance Issues
• Giving and Receiving Feedback
• Group Discussion

Module 7: Dealing with Disciplinary Issues

• Progressive discipline steps
• Dismissal for misconduct or poor performance
• Consultation and documentation
• Counseling and coaching toward improvement

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