MASTERING THE ART OF CUSTOMER CONFLICT: TURNING CHALLENGES INTO OPPORTUNITIES
MASTERING THE ART OF CUSTOMER CONFLICT: TURNING CHALLENGES INTO OPPORTUNITIES
Why Should You Attend This Program?
This 2-day training on “How to Handle Difficult Customers” equips participants with essential skills to manage challenging customer interactions, whether over the phone or face-to-face with dealers or end users.
On Day 1, participants will learn to understand customer behavior, master effective communication techniques, and de-escalate tense situations. The session will also cover a structured complaint management process and strategies for handling phone complaints with professionalism and empathy.
Day 2 builds on these foundations by introducing advanced conflict resolution skills, techniques for managing difficult in-person interactions, and stress management strategies. Participants will also explore ways to turn complaints into opportunities for business growth.
Through role-playing, case studies, and practical exercises, attendees will develop the confidence and resilience needed to navigate even the most demanding customer situations with ease.
How to Submit an Enquiry to Us
- Start a conversation via live chat located at the bottom left of our website by stating: “Hi, my name is [your name]. I am interested in the [program name] program.”
- We will promptly respond to your enquiry regarding the training program you’re interested in.
- Alternatively, you can visit our main page at otc.com.my and fill up the enquiry form provided below.
“Enhance your skills with our expert-led training—register today and take your career to the next level!” ✅
