INTRODUCTION

Is your organization spending too much money on rework? Is your organization losing customers? Has your organization losing market share? If any of these things are true, your organization is spending money on failure. The way that you think about the various cost of quality can help you improve this failure focus. Cost of Poor Quality(COPQ) is an excellent continuous improvement management tool. COPQ can be used effectively to identify, prioritize and then track continuous improvement projects by breaking down quality costs into four standard categories of internal failure, external failure, appraisal and prevention.

LEARNING OBJECTIVES

At the end of this course, participants will be able to :

• Understand what is COPQ.
• The elements and definitions of COPQ.
• Used tools and strategies to reduce the cost of non-conformance.
• The benefits of thinking about COPQ.