INTRODUCTION TO TL 9000 REVISION 6.0 – INTERPRETATION AND APPLICATION TRAINING

This 2 days TL 9000-6.0 Interpretation and Application Training is based on seven Quality Management Principles plus Information and Communication Technology (ICT) that participants shall adhere to and apply to promote organizational improvements in the following areas: 1.Customer Focus, 2.Leadership, 3.Engagement of People, 4.Process Approach, 5.Continuous Improvement, 6.Evidence-Based Decision Making, 7.Relationship Management and 8.ICT focus.

COURSE OBJECTIVES

To review and identify the gaps with reference to TL9000 and ISO 9000-2015 standards:

• Know the 7 Quality Management System Principles
• Review current TL 9000 – 6.0 standards adequacy and compliance
• Analyse gaps against ISO 9000-2015 standards.
• Verify adequacy of all TL9000 ICT compliance requirements and management principles
• Risk Assessment and Analysis – Establish risks and related hazards in TL9000
• Understand TL9000 and able to prepare policy statements.
• Gain knowledge in establishing required procedure for all aspects of TL9000.

TARGET AUDIENCE:

Management team, Internal auditors, QMS Team, IT team.

TRAINING METHODOLOGY

• Lectures based on TL9000 – ICT Standards and Documents
• Group discussions and presentations
• Pre Test / Post Test Assessment
• Training Evaluation to establish learning outcome
• Selected video clips

TRAINING DURATION

2 days (9.00am to 5.00pm)

COURSE CONTENT

Day 1 – 9.00am to 5.00pm

• Pre Test – Participant’s Knowledge Assessment
• Compliance ISO9000
  • ISO9000-2015 standards
  • The 7 QMS principles
  • Policies and Procedures

• Go through ISO9000-2015: All 7 quality management principles

1. • Customer Focus
   • Leadership
   • Engagement of People
   • Process Approach
   • Continuous Improvement
   • Evidence-Based Decision Making
   • Relationship Management
     

• Principle 1: Customer Focus
  • Understand the needs of existing and future customers
  • Align organizational objectives with customer needs and expectations
  • Meet customer requirements
  • Measure  customer satisfaction
  • Manage customer relationships
  • Aim to exceed customer expectations
  • Learn more about the  customer experience  and customer satisfaction
    

• Principle 2: Leadership
  • Establish a vision and direction for the organization
  • Set challenging goals
  • Model organizational values
  • Establish trust
  • Equip and  empower employees
  • Recognize employee contributions
  • Learn more about  leadership

• Principle 3: Engagement of People
  • Ensure that people’s abilities are used and valued
  • Make people accountable
  • Enable participation in  continual improvement
  • Evaluate individual performance
  • Enable learning and knowledge sharing
  • Enable open discussion of problems and constraints
  • Learn more about  employee involvement

• Principle 4: Process Approach
  • Manage activities as processes
  • Measure the capability of activities
  • Identify linkages between activities
  • Prioritize improvement opportunities
  • Deploy resources effectively
  • Learn more about a  process view of work  and see  process analysis tools

• Principle 5: Continuous Improvement
• • Improve organizational performance and capabilities
  • Align improvement activities
  • Empower people to make improvements
  • Measure improvement consistently
  • Celebrate improvements
  • Learn more about approaches t continual improvement

• Principle 6: Evidence-Based Decision Making
  • Ensure the accessibility of accurate and reliable data
  • Use appropriate methods to analyze data
  • Make decisions based on analysis
  • Balance data analysis with practical experience
  • See  tools for decision making

• Principle 7: Relationship Management
  • Identify and select suppliers to manage costs, optimize resources, and create value
  • Establish relationships considering both the short and long term
  • Share expertise, resources, information, and plans with partners
  • Collaborate on improvement and development activities
  • Recognize supplier successes
  • Learn more about  supplier quality  and see resources related to managing the supply chain

• Risk and Hazard Assessments
  • Aspects and Impacts
  • Controls and Monitoring 
• TL9000-6.0 Quality Management System Requirements
• Determining the scope of the quality management system
  • Declaration of Requirement and Measurement Applicability
  • TL 9000 Profile and Scope
  • TL 9000 scope statement,
    • IS9001 scope statement,
    • Requirements determined as not applicable,
    • Measurement exemptions,
    • Registration specialty options,
    • NACE codes,
    • Product categories,
    • Locations or sites,
    • IS9001 version,
    • TL 9000 Requirements and Measurements release levels, and
    • Use of Advanced Surveillance and Reassessment Procedure (ASRP).

• Quality objectives and planning
  • OTL 9000 Measurements Targets – Quality objectives shall include targets for the TL 9000 measurements
  • Customer Input
  • External provider input – implement methods for collaboration with external providers on quality planning activities.
  • Long- and Short-Term Quality Planning – Monitored and reported to top management
    • Cycle time
    • Customer service
    • Training
    • Cost
    • Delivery commitments
    • Product reliability
    • Security and privacy
    • Sustainability.

Day 2 – 9.00am to 5.00pm

• Revision – Day 1 lessons covered
• Resources
  • Business Continuity Planning
    • Continuity of operations
    • Disaster recovery, infrastructure, and security restoration
    • Crisis management
    • Disaster recovery and information technology.
  • People
  • Infrastructure
    • Infrastructure Security
    • Determine, provide, and maintain security for infrastructure.
  • Organizational Knowledge

• Competence
  • Internal Course Development – ensure consistency in course planning, development, and delivery.
  • Quality and Process Improvement Concepts.
  • Quality Training Opportunity Awareness
  • Quality Training Opportunity Awareness – Specialized Trainings
  • Electrostatic Discharge (ESD) Training
  • Advanced Quality Training
  • Hazardous Conditions Training Content
  • Operator Qualification and Requalification
  • Design and development planning

• Project Planning: The organization’s project life cycle and planning activities

• Configuration Management Planning
  • Identification and scope of the configuration management activities
  • Schedule for performing these activities
  • Configuration management tools
  • Configuration management methods and documented information
  • Organizations and responsibilities assigned to them
  • Level of required control for each configuration item
  • Point at which items are brought under configuration management

• Migration Planning
  • The organization shall develop and document a migration plan when a system, hardware or software product is planned to be migrated to a new operational environment.
  • If the old environment will no longer be supported, users shall be given notification of
  • migration plans.
  • Activities which shall include a description of the new environment with its date of availability and description of other support options available.
  • The migration plan should also include:

• Design and development Inputs
  • Customer and External Supplier Input

• Design and Development Requirements
  • Design and development requirements shall be defined and documented, and should include:

• Control of externally provided processes, products and services
  • Procurement Process – The organization shall maintain documented information on
  • the procurement process to ensure
  • External Provider Performance Management – The organization shall plan and
  • perform external provider performance management and development activities so that:
  • Examples of alignment toward conformity to appropriate quality management systems may include
    Post-delivery activities
  • Software Patching Information – The organization shall maintain documented information for software patching that:

• Release of products and services – Inspection and Test Documentation
  • Each inspection or testing activity performed during production, operation, maintenance, and disposal of products or cessation of services shall have detailed documentation.
  • Details should include, but are not limited to:

• Conclusion
  • Training Summary
  • Post Test – Knowledge Assessment
  • Training Evaluation – Level 3

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