INTRODUCTION FOR PERFORMANCE MANAGEMENT / APPRAISAL SKILLS

A business cannot function unless the planning and assessing of results occur continuously at all levels in the organisation. Organizations need this process so that they can manage their human resources, and therefore, their business, more effectively. This requires systematic planning and regular review of employee performance.

Performance appraisal is a human resources management activity that allows you to stand back and take the time to observe the growth of employees based on the organization’s environment, context and culture. This activity provides the opportunity to highlight strengths while also identifying areas requiring improvement.

COURSE OBJECTIVE

The trainees will learn:-

• The importance of a clear understanding of results, measurement criteria, objectives and performance levels expected of jobs;
• The need to have accurate, objective and timely feedback to maximize employee performance;
• How to reinforce continuous improvement and teamwork, and which will motivate constructive behaviour.

WHO SHOULD ATTEND

Senior managers, senior executives, managers, supervisors and anyone who has to conduct performance appraisal.

NUMBER OF PARTICIPANTS

• Maximum 20 pax

DURATION

• 2 Days

METHODOLOGY

• Lecture 30 %
• Case studies
• Games
• Role play
• CD clips

COURSE CONTENT

Module 1 –  Introduction to Performance Management

• Performance Management
• The Performance Management Cycle involves Four Stages
• The Most Important Objectives of PMS
• Performance Management versus Performance Appraisal
• Managing For Maximum Performance
• What is Fairness? Important Practices
• Elements of a Performance Management System
• Components of a Performance-Focused Culture

Module 2 – Performance Appraisal – requirements and methods

• Definition of Performance Appraisal
• Purposes of Performance Appraisal Systems
• Requirements of Effective Appraisal Systems
• The types of Appraisal Methods

Module 3 – Performance Standards, Job Analysis, Objectives, KRA , KPI

• Relationship of Performance Standards to Job Analysis and Performance Appraisal
• Types of Performance Information
• Relevance of Performance Criteria
• What is objective
• Define Key Results Areas
• What is Key Performance Indicators ( KPI)
• How should set performance standard
• How to measure performance
• Communication Of Appraisal
• Who Should Evaluate Performance? Possible Raters
• Types of Appraisal Errors

Module 4 – How to handle performance appraisal

• Contributing Factors to Performance Deficits
• Recommendations for Effective Feedback
• The Appraisal Process – Step by step
• Challenges to Performance Appraisal

Module 5 –  Performance review / appraisal

• What People Performance Potential Model says
• What is the role of Employees
• What is the role of Supervisors
• Schedule time and place
• Start the Meeting
• Presentation Tips
• During the Meeting – dos and don’ts
• End the Meeting
• Handle Hard Cases
  • Reviewing highly emotional employees

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