INTRODUCTION

This breakthrough body language training course is highly recommended if you communicate regularly face to face with customers/clients, direct reports, peers and/or managers. It is critical to understand how people interpret messages through non-verbal cues. Verbal communication (talking) is responsible for as much as only 7% of our communication. The majority of the message is communicated and transmitted through body language (also known as non-verbal communication). Consider your reaction about how you might interpret a message from a client/prospect/manager whom you met and they asked your opinion on what would be the best solution for the job if they were:

• Constantly rubbing their chin
• Had their head tilted at a slight angle
• Constantly interrupting you and finishing your sentences
• Nodding occasionally
• Flailing their hands
• Looking away from you and not making eye contact
• Pointing at you
• Looking flushed and bothered
• Checking their messages on their mobile phone

WHAT YOU WILL LEARN :

• Evaluate body language
• Identify micro-expressions and signs of distress
• Evaluate gestures and context
• Be alert for signs of contradiction
• Recognize how the brain uses heuristics to form judgments quickly
• Have a deep understanding of eye movement
• Contrast different communication styles
• Practice mirroring techniques
• Analyze the cues the professionals use to uncover deceit and untruths
• Demonstrate congruency in your communication style
• Analyzing real-life body tapes
• Pinpoint behaviors that distort the intended message
• Portray a positive message
• Present effectively with your body language