INTRODUCTION FOR FORKLIFT TRAIN THE TRAINER

This is a high impact; high intensity train the trainer course is designed for workplaces that need trainers that will hit the ground running as soon as possible. This is not a box ticking exercise for passing assessments, this is for people that the skills to train in today’s professional workplaces.

This Train the Trainer Training Program is designed to benefit employees that are being asked to design and/or deliver training in the workplace. Participants learn about the learning needs of adults, planning and developing different types of training, delivering and assessing the success of the training.

COURSE OBJECTIVES

• Design a training course targeted for in house forklift trainers.
• Plan the delivery of a course by ensuring that all the key elements of effective training are presented.
• Learn how to communicate one’s message effectively
• Develop techniques to overcome barriers to learning
• Prepare and deliver a training session
• Learn to construct assessments to validate the learning
• Gain techniques for providing encouragement and coaching during the training process.
• Create post-course evaluation forms
• Evaluate their peers and also receive feedback from them during class
• Be provided, upon request, a filmed DVD of each

TRAINING DURATION

• 3 days

FORKLIFT TRAINING OUTLINE

Operator Training

• Safe operation – The employer shall ensure that each powered industrial truck operator is competent to operate a powered industrial truck safely, as demonstrated by the successful completion of the training and evaluation.
• Prior to permitting an employee to operate a powered industrial truck (except for training purposes), the employer shall ensure that each operator has successfully completed the training required.

Training Program Implementation

• Trainees may operate a powered industrial truck only
• Under the direct supervision of persons who have the knowledge, training, and experience to train operators and evaluate their competence.
• Where such operation does not endanger the trainee or other employees.

Training shall consist of a combination of

• Formal instruction (e.g., lecture, discussion, interactive computer learning, video tape, written material)
• Practical training (demonstrations performed by the trainer and practical exercises performed by the trainee)
• Evaluation of the operator’s performance in the workplace.

All operator training and evaluation shall be conducted by persons who have the knowledge, training, and experience to train powered industrial truck operators and evaluate their competence.

COURSE CONTENT

Powered industrial truck operators shall receive initial training in the following topics, except in topics which the employer can demonstrate are not applicable to safe operation of the truck in the employer’s workplace.

Truck-related topics:

• Operating instructions, warnings, and precautions for the types of truck the operator will be authorized to operate.
• Differences between the truck and the automobile.
• Truck controls and instrumentation: where they are located, what they do, and how they work.
• Engine or motor operation.
• Steering and manoeuvring.
• Visibility (including restrictions due to loading).
• Fork and attachment adaptation, operation, and use limitations.
• Vehicle capacity.
• Vehicle stability.
• Any vehicle inspection and maintenance that the operator will be required to perform.
• Refuelling and/or charging and recharging of batteries.
• Operating limitations.
• Any other operating instructions, warnings, or precautions listed in the operator’s manual for the types of vehicle that the employee is being trained to operate.

Workplace-related topics.

• Surface conditions where the vehicle will be operated.
• Composition of loads to be carried and load stability.
• Load manipulation, stacking, and unstacking.
• Pedestrian traffic in areas where the vehicle will be operated.
• Narrow aisles and other restricted places where the vehicle will be operated.
• Hazardous (classified) locations where the vehicle will be operated.
• Ramps and other sloped surfaces that could affect the vehicle’s stability.
• Closed environments and other areas where insufficient ventilation or poor vehicle maintenance could cause a build-up of carbon monoxide or diesel exhaust.
• Other unique or potentially hazardous environmental conditions in the workplace that could affect safe operation.

Lesson 1

Fundamentals of Training

• Effective Workplace Training
• What makes training effective
• Skills and attributes of an effective trainer
• How to provide an inclusive learning environment
• High emotion -low intelligence

Lesson 2

Adult Learning

• The principles of adult learning
• VAK learning styles
• Presentation mechanics

Lesson 3

Communication Skills

• Communication model
• No Words
• Barriers to learning

Lesson 4 Prepare Training Session

• Determine objective
• Introduction
• Mind map the content
• Build presentation mechanics
• Close out

Lesson 5 Session Plan

• Why have a session plan?
• Create a session plan

Lesson 6 Assess the Learning

• Designing effective assessment
• Delivering and administering assessment
• Assessment tools

Lesson 7 Feedback

• Feedback Sandwich
• AEIOU

Lesson 8 Deliver Presentation

• Deliver your presentation
• Be Videoed whilst presenting

Lesson 9 Feedback Forms

• Self-analysis
• Peer feedback

Lesson 10 Wrapping Up

• Course review
• Wrap up

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