INTRODUCTION FOR EFFECTIVE MANAGERIAL SKILLS

Management is the act of getting people together to accomplish desired goals and objectives using available resources efficiently and effectively. It consists of five basic functions, namely planning, organizing, staffing, leading or directing and controlling. Today’s business environment is complex and critical and hence it becomes difficult to restrict the definition of management to a few functions or processes. A manager is responsible for the successful implementation of business processes by putting to use his managerial skills.  An effective manager needs to adhere to the fundamental management principles as well as exhibit leadership skills. Employees look to a leader who has the personal and interpersonal effectiveness go engage them in a more productive manner.

This training program will focus on the foundational essential managerial skills that are crucial for today’s managers to be successful in the workplace.  This training program is a must for all newly appointed managers as well as for experienced managers who need to get results through people.

COURSE OBJECTIVES

At the end of the course, participants will be able to …

• Describe the importance and benefits of effective manager’s roles and responsibilities in the organization.
• Recognize the challenges facing today’s managers
• Practice Managerial Personal Effectiveness Skills:
  – Planning, Organizing, Actualizing and Controlling
  – Setting S.M.A.R.T Goal – – establishing Deliverables, Milestones and Tasks
  – Communicating & monitoring employees’ performance.
• Practice Managerial Interpersonal Effectiveness Skills:
  – Connecting and building rapport
  – Practice Active Listening, rephrasing, reflecting & questioning skills.
  – Engage others in problem solving and giving clear, specific instructions when implementing solutions.
  – Build motivation by praising and recognize positive results effectively
• Conduct 1-to-1 meeting sessions with subordinates to improve efficiency at the workplace.

COURSE METHODOLOGY

For maximum engagement and learning impact, this program learning methods include:

• Small group and Pair discussions
• Video and Role-play
• Case studies, Exercises & Quiz

WHO SHOULD ATTEND

Managers, Section Heads, Staff Engineers, Executives, Supervisors – all those who are currently supervising or managing subordinates to achieve results for the organization.

COURSE CONTENT

• Introduction:

• • Definition of management.
  • Roles & functions of the Manager
  • Managerial Skills: Technical, Conceptual and Interpersonal
  • Challenges facing today’s managers.
  • Exercise: Your Managerial Style

• Manager As Leaders:

• • Influence & Leadership
  • From Managing to Leading
  • Your role as a Frontline Leader
  • Video: ‘Dynamic Interactions’
  • Principles of frontline Leadership:
    – Focus on the Situation, Issues, or Behavior
    – Maintain self-confidence & self-esteems of others
    – Maintain constructive relationships
    – Make things better by leading by example
  • Pair Exercise: Role-play using workplace examples

• Managerial Personal Effectiveness Skills: Planning

• • Planning, Organizing, Staffing, Directing & Controlling
  • Exercise: ‘Bees & the Beekeepers’
  • Setting S.M.A.R.T Goals – – establishing Deliverables, Milestones, Tasks
  • Exercise: Setting S.M.A.R.T goals
  • Aligning goals to organizational KRAs, KPIs.
  • Communicating and aligning goals with subordinates
  • Reviewing goals in the performance management cycle

• Managerial Interpersonal Effectiveness Skills: Communicating

• • Connecting and building rapport with employees
  • Exercise: ‘See Big Picture’ Communication game
  • Effective communication: Seek First To Understand:
    – Practice Active Listening technique.
    – Listen with your eyes: check for body language and congruency
    – Reflection, questioning & paraphrase technique.
  • Exercise: ‘Getting good information from others’.
  • Giving clear instructions in implementing effective solutions

• Managerial Interpersonal Effectiveness Skills: Motivating Others

• • Why others want to work with Managers?
  • Depositing into Emotional Bank Account (EBA).
  • Exercise: Creativity in EBA Depositing
  • Praising or Recognizing Positive Results
  • Exercise: ‘3S’ of effective praising technique.
  • Tips: how to build motivation in the workplace

• Conducting 1-to-1 Meetings With Subordinates:

• • Why & when to hold 1-to-1 meetings with subordinates.
  • Action plan: Using E.A.R key actions
  • When & how to Redirect?
  • When & how to Reprimand.
  • Exercises: Case Studies & role-play

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