Quality is the best strategy of Growth, Productivity, Value Creation and Culture that companies can implement. Quality is more than a requirement of the customer, it is the personal seal of the products and companies that manufacture them. The Quality Level is reached by the robustness of the processes and the execution of the defined standard procedures. It is imperative to obtain the conviction primarily of production operators, better known as quality operators. Products should not leave their workstations without being fully certified in the fulfillment of defined expectations.

Through the tools, strategies and mechanisms of Quality Assurance we can achieve products free of defects while we know firsthand the deviations in our processes that cause products outside the defined specifications. This is a great contribution of the concept and strategies of Quality at the source compared to manufacturing traditional production and product re-work. Understanding the improvements required in the processes to achieve ZERO defects in products is only possible with strategies aimed at controlling Quality at the Source

Quality is everyone’s responsibility. Meet organizational needs for quality knowledge and competency through Quality First, Empowering Excellent. Increase your expertise in the practices and principles of quality improvement, including PDCA, improvement teams, quality leadership characteristics and various quality tools.

With a corporate deployment, introduce your workforce to a common understanding and foundation for achieving excellence through the quality assurance, control, and improvement concepts that foster process performance and customer excellence. Adapt the course with organization-specific content to reinforce your own approaches to these quality practices.



  • Productivity Performance variables
  • Excellence Performance with excellent quality
  • Leadership excellence towards quality
  • Value towards customers as the main objective
  • Create awareness for product quality and the consequences due to product quality failure
  • Empowering ownership of the product quality
  • List the benefits of quality to individuals, organizations, customers, suppliers, and society.
  • Identify and describe the key components of quality first management with Critical to Quality concept and understand how organizations approach Quality First deployment.
  • Know the role of process management in Quality First and the interrelationship of processes and systems.
  • Recognize how quality tools can be used to help improve processes.
  • Define different quality concepts related to quality evolution, process management, and the quality tools.
  • To create Trust culture, Integrity and continuous improvement as core management leadership competencies.



Productivity and Productivity Improvement: Concept

  • Productivity is the ratio between output and input. It is quantitative relationship between what we produce and what we have spent to produce.
  • Productivity is nothing but reduction in wastage of resources like men, material, machine, time, space, capital etc


Importance of Higher or Improved Productivity

  • Develop productivity measures for all operations
  • Measurement is the first step in managing and controlling an organization.
  • Look at the system as a whole in deciding which operations are most critical; it is over-all productivity that is important. ·
  • Develop methods for achieving productivity improvement, such as soliciting ideas from workers (perhaps organizing teams of workers, engineers, and managers), studying how other firms have increased productivity, and reexamining the way work is done. ·
  • Establish reasonable goals for improvement. ·
  • Make it clear that management supports and encourages productivity improvement. Consider incentives to reward workers for contributions.
  • Measure improvements and publicize them. ·
  • Productivity concept that pertains to use of overall resources.


Factors of Productivity Improvement

Some Techniques for Measurement of Productivity Improvement

  • Productivity may be measured either on an aggregate basis or individual basis.


Productivity Improvement Indices

  • Labour productivity
  • Material productivity
  • Machine Productivity
  • Capital productivity


Quality First Concepts

  • Terms, concepts and principles
  • Market and Customer requirements
  • Organization competitiveness – Organization Quality leadership
  • Quality as the Value of the company and strategy of growth
  • Excellence principles – Required Performance Level vs Current Performance level
  • Critical to Quality for Organizational performance
  • Employee involvement and empowerment with quality consciousness
  • Systems and processes
  • Variation and the causes
  • Benefits of quality and consequences of poor quality


Team quality and Team Leadership Quality

  • Value of teams
  • Roles and responsibilities
  • Team formations and group dynamics
  • Leadership Quality
  • Quality Leadership roles and responsibility
  • Team conflict
  • Team decision making


Continuous improvement techniques 

  • Continuous improvement
  • Process improvement
  • Six sigma
  • Lean
  • Benchmarking
  • Incremental and breakthrough improvement
  • Quality improvement tools


Practical workshop – Productive Process as “Quality at the Source” simulation

  • Ownership of Work: Each worker takes personal responsibility for the quality of their work. If they identify an issue or potential issue, they are empowered to address it immediately.
  • Immediate Action: When a defect or error is identified, it is corrected at its point of origin. This might mean halting a production line or pausing a process to address the problem.
  • Prevention over Detection: Instead of relying solely on end-of-line inspections or audits to find problems, the emphasis is on preventing problems from occurring in the first place.
  • Empowerment: Workers are trained, equipped, and empowered to address quality issues. They’re given the tools, knowledge, and authority to fix problems on the spot without always needing to escalate or defer.
  • Continuous Improvement: Continuous feedback and improvement are integral to QATS. Employees are encouraged to not only address defects but to look for ways to improve the process to prevent future issues.
  • Cultural Shift: Implementing “Quality at the Source” often requires a shift in company culture, where everyone, from management to frontline workers, values quality and continuous improvement.
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Sep 23 - 24 2024


9:00 am - 5:00 pm

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